Cloziq privacy & data

Cloziq as controller. For information about our account holders, their team members, and visitors to our websites and apps, Cloziq LLC (Delaware, United States) is the controller.

Account information: name, email address, phone number (we check that it is a mobile number), sign-in codes or credentials

Forms on our websites: contact details (such as name, email, Instagram handle, and phone number)

Billing information: billing name, email, and address.

Geolocation (coarse, derived from IP) Yes Automatic Sub-processors

Analytics and session recordings: we use product analytics to understand how people use our websites and apps.

Device and usage information: IP address, browser and device type, operating system, app version, pages and screens viewed, features used, referring URL, timestamps, and similar diagnostic data.

Communications: emails, support chats, and bug reports you send us, including any screenshots you attach.

The Service may incidentally process it when people include it in conversations with a Customer (for example, a message describing a health condition).

provide, operate, and maintain the Service, including your inbox, notifications, team features, integrations, and AI features

prevent fraud, spam, and abuse

measure and improve our own advertising (Section 6)

analyze account, usage, and diagnostic data to improve the Service

Until you ask us to delete them, or 24 months after your last interaction with us if you do not create an account

7 years after the transaction, for tax and accounting purposes

Support correspondence 3 years after the last interaction

Kept for 30 days so you can request an export, then deleted within a reasonable period

from backups within 90 days

Cloziq is based in the United States and our primary infrastructure is in the United States.

we rely on the European Commission Standard Contractual Clauses and, where applicable, the UK International Data Transfer Addendum

A current, named list of sub-processors , including legal entity, role, and location, is available to Customers on request to support@cloziq.com .

Our Data Processing Addendum governs that processing.

You can delete your Cloziq account at any time: In the mobile app: go to Settings > Account > Delete Account . In the web app: go to Settings > Profile and choose Delete account .

access the personal information we hold about you, correct or update it, delete it (subject to our legal obligations to keep certain records), export it in a portable format, restrict or object to certain processing.

withdraw consent at any time where processing is based on consent

object to processing based on our legitimate interests

lodge a complaint with your supervisory authority

opt out of the "sale" or "sharing" of personal information

We do not sell personal information for money. In the 12 months before the date of this Policy, we "shared" identifiers, commercial information (purchase events), and internet or app activity with advertising partners for cross-context behavioral advertising, as described in Section 6.