Clousd privacy & data

For your account, billing, security and the way you use the service, Clousd is the controller . For the content you put on your devices and the personal data of other people that you or your AI agents process through the service, you are the controller and Clousd is your processor

email address, password (stored only as a hash), a name if you give one

balance, every charge, payment and refund, your plan and renewal dates

the country, city and internet provider we look up for it

the Android system log of the device (the same log a developer sees with ADB)

which buttons and links are pressed on our pages

emails you send to support@ or receive from us (stored with attachments)

Running your account, devices and the features you use; sending service emails

Security: protecting accounts, preventing attacks, investigating abuse and incidents

Limiting the free trial to one per person and preventing payment fraud

Billing, payments, refunds, tax and accounting records

While the account exists, then deleted within 30 days

Payments, invoices and the billing ledger 7 years after the transaction (tax and accounting law)

Clousd-hosted model request logs (no content) 90 days

Support conversations, emails and attachments 3 years after the last message

Website server logs 30 days

Our website, databases and device servers are located in the European Union (Germany, Finland and the Netherlands, see section 6)

we rely on the European Commission’s standard contractual clauses (Decision 2021/914)

or on the provider’s certification under the EU-US Data Privacy Framework

We list recipients by category. The names of the individual providers in each category are available on request at legal@clousd.com

business customers are covered by our Data Processing Addendum , which includes the EU standard contractual clauses

delete devices, stored credentials, media and the whole account yourself (Account → Delete account)

ask us for a copy of the personal data we hold about you

to correct it, to delete it, to restrict or object to its use

export your content from devices at any time (ADB, API, media library) and your account data on request

If you disagree with our answer, you may appeal by writing to legal@clousd.com

We do not sell personal data and do not share it for advertising.