CloudQuell privacy & data

Account information: your name, work email address, organization name, billing details, and other information you provide when registering or contacting us.

Payment information: when paid billing is enabled, payments are processed by our payment processor (Stripe). CloudQuell does not store full payment-card numbers.

AWS environment metadata: AWS account IDs, account names, region identifiers, IAM role ARN, and the read-only permissions granted to CloudQuell.

Product usage information: dashboards visited, queries run, features used, and similar telemetry used to improve the Service.

Communications: messages you send to support, sales, and contact channels, including via the website chat widget.

Provide and operate the Service, including dashboards, reports, alerts, anomaly detection, and savings recommendations.

Improve the Service, including training internal analytics models on aggregated and anonymized usage patterns.

Measure which advertising campaigns lead to signups and report conversions as described in Section 12.

Account data: retained while your account is active and for up to 90 days after termination, after which it is deleted from our active systems.

Backups: retained for up to 30 days following deletion from active systems.

Aggregated and anonymized data: may be retained indefinitely for analytics and product improvement purposes.

We store data in AWS data centers in the United States.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.

The current list of sub-processors is published at /subprocessors and is updated when changes are made.

A signed Data Processing Agreement, where one exists, takes precedence over conflicting terms in this Policy.

To exercise any of these rights, email privacy@cloudquell.com.

Access: request a copy of the personal data we hold about you.

Correction: request correction of inaccurate or incomplete data.

Deletion: request deletion of your personal data, subject to legal retention obligations.

Portability: request a copy of your data in a structured, commonly used format.

Objection / restriction: object to or restrict certain processing.

Withdraw consent: where we rely on consent, withdraw it at any time.

Lodge a complaint: file a complaint with your local data-protection authority.

We do not sell your data.