Clootrack privacy & data

The Platform is owned and hosted by Clootrack Software Labs Inc.

Identity data such as, but not limited to name, location, date of birth, gender, identification number

Contact details including email address, mobile number, postal address etc.

Company may also collect payment related financial Information (credit card, debit card, bank account details, billing address etc.) as provided by the Users on the Platform.

Tracking Information such as, but not limited to the IP address of Your device and device ID when connected to the internet.

Company shall also collect from Users, browsing behaviour, pages viewed etc.

Contact You when necessary and is also used for targeted marketing campaigns i.e. email marketing, remarketing, look alike campaigns etc., to conduct surveys

Improve and develop new products, services, and features;

To provide and facilitate your engagement with the Platform and the Services opted for, by You;

To prevent fraud, criminal activity, or misuses of the Platform, and to ensure the security of our IT systems, architecture and networks;

We will only retain Personal Information as long as necessary for the fulfilment of those purposes subject to Clause 7 of this Policy.

We shall collect and store all such Information in our internal Company servers for a finite period of time, as long as You are a User of the Platform, and shall immediately delete all such Information upon expiry of your User status.

Session data (session token, email address, tenant mapping) is stored in a Redis cache with a 7-day TTL.

The Information generated by the Cookie about Your use of the Platform, including Your IP address, may be transmitted to and stored by Google on servers in the United States.

Such transfers are subject to Standard Contractual Clauses or other appropriate safeguards consistent with Section 7 of this Policy and GDPR Chapter V.

We will only transfer Your Personal Information to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission.

For further details, see our data processing agreement .

To withdraw Your consent, or to request the download or deletion of Your Information with Us for any or all our products & Services at any time, please email to contactus@clootrack.com from Your registered email address.

The right to request a copy of your Personal Information which We hold about You;

The right to request for any correction, updation or deletion of Personal Information for which consent was given

The right to object to, restrict or withdraw Your consent to the processing of Personal Information at any time;

the right to lodge a complaint with a supervisory authority;

We will not sell, license or trade Your Personal Information.