ClipEmber privacy & data

We are the data controller for the data described here.

Email address and display name.

Email address and display name.

ClipEmber stores the Stripe session/invoice identifier, the amount, and what it granted.

Server logs from our hosting providers (IP address, user agent, timestamps, requested paths) used for security and debugging.

Pages you open and actions you take in the app, linked to a pseudonymous id; sampled session recordings with form inputs masked

Server logs from our hosting providers (IP address, user agent, timestamps, requested paths) used for security and debugging.

replies when you write to us

To provide the service you asked for — download or receive your video, transcribe it, score candidate moments, reframe to 9:16, burn captions, store the result so you can download it, and publish it where you told us to.

To operate accounts and credits — authenticate you, keep the credit ledger correct, enforce rate limits and prevent abuse.

To improve clip selection — your thumbs up/down on a clip tunes scoring heuristics for your own results.

To support you and send service email — password/sign-in email, processing notifications you enabled, and replies when you write to us.

To take payment when you buy credits or a plan.

Source videos, clips and thumbnails — kept for 60 days after the project is created, then eligible for automatic cleanup.

Payment records — retained as long as accounting and tax law requires, typically several years, even after account deletion.

we then erase your account record, projects, media, transcripts, clips, schedule and platform tokens within 30 days

we rely on the European Commission’s Standard Contractual Clauses (and the UK addendum) in our agreements with those providers.

Vercel Inc. (USA) Web application hosting

Delete your account in ClipEmber → Settings → Account , or email hello@clipember.com from your account address with the subject “Delete my ClipEmber account”.

you can ask ClipEmber to give you a copy of your data, correct it, delete it, or stop a specific use.

If you are in the EU/EEA, the UK or Switzerland you also have the rights to restriction, objection and data portability, and to complain to your local supervisory authority.

If you are in California, you have the rights to know, delete, correct and to opt out of sale/sharing

ClipEmber does not sell your personal data, does not share it for cross-context behavioural advertising, and does not use your videos, transcripts or clips to train machine-learning models — ours or anyone else’s.