CHIRP Wireless privacy & data

For the processing described here, we are the controller.

your name and profile details, the homes or organisations you belong to, and the role you hold in each

email address, mobile number for SMS, and device tokens for push notifications

We do not receive or store your full card number.

Where you use a tracker, that includes the location it reports.

your IP address, the date and time of the request, the page requested, the referring page, and information about your browser and operating system

Readings from a home can indicate when a property is occupied or empty and what its routines are.

The legal basis is performance of our contract with you, Art. 6(1)(b) GDPR.

This data is needed to deliver the site securely and to detect and defend against abuse.

so that we can understand which parts of the site are useful and improve them

To generate answers, the content of a conversation and the relevant data it refers to are sent to the AI model provider we engage for this.

Account data is kept while your account exists.

AI Helper conversations are kept until you delete them or your account is closed.

Billing and transaction records are kept for as long as tax and accounting law requires.

Sensor history is kept according to the retention included in your plan

We are a US company, so your data is processed in the United States.

This data is transmitted to and stored by Yandex, including on servers in Russia.

such as the European Commission’s standard contractual clauses together with any additional measures needed to protect the data.

hosting and infrastructure providers, our content delivery and security provider, our payment provider, messaging and telecommunications providers used to deliver alerts, our analytics providers, and the AI model provider behind the AI Helper (OpenRouter).

Cloudflare processes connection data, including your IP address, on our behalf under a data processing agreement.

When you close your account we delete or anonymise the personal data associated with it

confirmation of whether we process personal data about you, and access to a copy of it (Art. 15 GDPR)

correction of inaccurate personal data (Art. 16 GDPR)

erasure of your personal data (Art. 17 GDPR)

restriction of processing (Art. 18 GDPR)

portability of the data you provided to us, in a machine-readable format (Art. 20 GDPR)

object to processing carried out on the basis of legitimate interests (Art. 21(1) GDPR)

withdraw consent at any time, with effect for the future, where processing is based on consent (Art. 7(3) GDPR)

lodge a complaint with a data protection supervisory authority (Art. 77 GDPR)

We do not sell personal data.