Cherami privacy & data

We decide how your account information, answers to optional signup questions, technical information and support correspondence are handled.

Your verified contact email, account and inbox identifiers

Incoming messages in full, including headers and attachments; saved drafts; and outgoing mail with its recipients, content, attachments and the result of sending it.

network information such as IP addresses

usage and rate-limit counters

Optional signup questions

We use that mail for our own purposes only to provide and protect the service, to review sent mail to detect or investigate abuse, and to meet legal obligations.

We use it to run your account and keep access to it secure.

We use it to enforce limits and troubleshoot.

Messages and drafts you keep don’t expire.

Deleted received messages, sent copies and conversations go to the inbox’s Trash for seven days, where you can restore them.

delete the account with its inboxes, mail, drafts, API keys, connections and webhooks within 30 days of receiving the request

Deleted information can remain in our recovery backups for up to 30 days.

Cloudflare’s operational logs are kept for up to 7 days

An approval to connect an agent expires six hours after you give it

Your information may be processed outside Quebec and Canada, including in the United States, where different laws and lawful-access rules apply.

We don’t guarantee storage or processing in any particular country.

If your work calls for a data-processing agreement, a SOC 2 report, storage in a particular region or handling regulated data, email hello@cherami.to with what you need and why.

Request deletion in Account Settings , or email hello@cherami.to naming the account or one of its inboxes.

You can ask for access to the personal information we hold about you

have it corrected or deleted

withdraw consent where that applies

make a privacy complaint

We don’t sell mail or use its contents for advertising.