Canvas privacy & data

If you use our Products through an Academic Institution or company, that school or company determines how the personal information collected about you is used.

First and last name; gender or preferred pronouns; email address; academic institution or company; username and password

phone or mobile number

payment card information (Canvas Catalog only)

geographic information such as location

Your interactions with other users, including messages, comments, and uploaded files; product performance information, such as how you use certain features

Browser type, language, settings, and preferences; device type; operating system; location information such as country or state; persistent identifiers; IP address

Information you submit in communications and interactions, including contact information, email or chat content, reviews, and other content posted on the products

Career and professional achievement information, such as information required by an employer, which may include personal information like a resume

student demographic information

We use the information described above to provide, analyze, and improve our Products, including to

Troubleshooting, security and fraud detection, and performance monitoring. We use information captured in log files for these purposes.

Provide customer support.

We will respond to your request, when permitted by law and subject to exceptions, within 30 days.

the personal information we collect may be transferred to and maintained on servers or databases located outside your county

Instructure (which includes Parchment) complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework

You may also request that we modify or delete information by emailing us at privacy@instructure.com or submitting a help desk ticket through our Products.

Residents of the EU, UK, and Switzerland have the right to access the personal data that Instructure maintains

in some cases, have choices to limit the use and disclosure of personal data

Parents and educators may review information collected from children, request deletion of this information, or request no further collection or use of this information

Additionally, we do not sell or rent personal information to third parties.