Bruce privacy & data

Bruce is the data controller; each provider acts as a data processor under applicable law

Full name, email address, and phone number

Mailing or property address

Professional role, specialization, and service areas

Voice recordings processed by Bruce may constitute biometric identifiers under applicable state laws

Messages Bruce sends to your clients in your name, by SMS and email, and their responses

Device information, browser type, and IP address

Pages visited, features used, and interaction timestamps

Use the client contacts you upload to send useful, local heads-up and review invitations by SMS and email in your name

Invite your clients to leave a review, capture reviews, and connect to your Google Business Profile

Use anonymized and aggregated data to improve our outreach, voice processing, and platform features

Validate your professional credentials against public regulatory databases (NMLS, NIPR, DRE, and state-specific licensing authorities)

We retain your account, profile, uploaded client data, and referral partner data for as long as your account is active

Voice recordings are retained for profile and voice generation unless you request deletion.

Connected mailbox data is retained for the life of the connection and no longer.

Message bodies are never retained at all: they are read once during a scan and discarded.

If you submit a deletion request, Bruce will immediately delete your data from its own systems.

You may update your professional information, specializations, and preferences at any time through your dashboard or through a voice conversation with Bruce.

You may request a complete copy of the personal data we hold about you, including the client contacts you uploaded, in a machine-readable format.

You may request account deletion.

You may opt out of non-essential communications (promotional messages) at any time.

Right to Correct: You may request correction of inaccurate personal information.

Right to Delete: You may request deletion of your personal information, subject to certain exceptions

We do not sell, rent, lease, or license your personal data to third parties. We do not share your data with advertisers.