Bitcall privacy & data

BitCall LTD (company number 15288134, registered office 124 City Road, London, United Kingdom, EC1V 2NX) is the controller of the personal data described in this policy.

Your email address and any name, business or billing details you give us.

Calling and called numbers and the date, time, duration, route and cost of calls (call detail records, CDRs). Never the audio of your calls.

Top-ups, invoices and refunds, and crypto payment details such as wallet addresses and transaction IDs.

IP addresses, browser and device information, and security and usage events.

Your OTP numbers and the verification codes they receive, eSIM orders and identifiers, the numbers you look up, and your webphone call history.

Creating your account, connecting calls, delivering eSIMs and OTP numbers, billing, refunds and support.

Protecting accounts, preventing fraud and abuse, and enforcing our Terms and Acceptable Use Policy.

Understanding how our website and dashboard are used (see Cookies and analytics).

Keeping accounting and tax records and answering valid requests from authorities.

Emails about our services. Where the law requires, we ask for your consent first.

In our live systems for 30 days, or up to 90 days on some routes, for billing and disputes.

Invoices and payment records : 6 years, as UK tax law requires.

Account data : While your account is open. When you close it, we delete or anonymise your data, except what we must keep for the reasons above or for an open dispute.

such as adequacy regulations (including the UK–US data bridge)

or approved standard contract clauses

Users can request deletion by contacting [email protected] or deleting their account, subject to legal retention obligations already described in the policy.

you can ask to access, correct or delete your data, restrict or object to how we use it, receive it in a portable format, and withdraw consent at any time.