RavenPack privacy & data

The data controller is RavenPack International S.L.U. (hereinafter, the “Controller”, “Company”, “we” or “us”)

The data collected may include your full name, address, job title, company name, phone number, email address, account login credentials, payment card details, tax information, and transaction history

Browser type, device identifiers, and other technical details.

IP address and geographic location of access;

Performance metrics and usage analytics;

We may collect personal data when you contact us, submit feedback, or upload content to our Services.

payment method information (e.g. IBAN, credit card, billing address)

to set up and administer your account, provide technical and customer support and training, verify your identity

such as the prevention, detection, or investigation of a crime; loss prevention; or fraud.

We may process your personal data in order to send you newsletters, promotional communications, and updates about our products, services, events, and industry-related insights.

This includes the creation and maintenance of secure system backups to ensure that essential data can be restored in the event of an incident

We process personal data to establish, exercise, or defend legal claims, and to manage disputes related to our services.

We process personal data to manage and execute payments related to our services or products, through the APP.

Through the services we may process Usage Data collected through our product analytics platform to identify Product Qualified Leads (“PQLs”).

for a maximum of 12 months after account closure, unless a longer period is required for legal or contractual reasons

Personal data is retained for a maximum period of 10 years, unless the applicable law provides otherwise.

In any case, data will not be kept for longer than 12 months from your last interaction

are not kept for longer than 12 months, unless required for the investigation of a specific security incident

payment and invoicing data is retained for a period of 10 years, in accordance with applicable accounting and tax laws

Analytics data is retained for 12 months, unless you withdraw your consent earlier.

Transfers shall be carried out by means of appropriate safeguards, such as adequacy decisions, standard contractual clauses approved by the European Commission or other safeguards provided for in the GDPR.

standard contractual clauses approved by the European Commission

Requests shall be filed free of charge and processed by the Controller within 30 days.

Obtain confirmation that processing is underway (Art. 15);

Obtain the rectification of inaccurate or incomplete data (Art. 16);

Obtain the deletion of data without undue delay (Art. 17);

Limit the processing to only part of the personal data (Art. 18);

Receive a copy of the personal data in the possession of the data controller, in a commonly used and machine-readable format

Object to the processing of your personal data at any time. (Art. 21);