The a2 Milk Company privacy & data

We collect and process your personal information in accordance with our legal obligations, including under the Privacy Act 1988 (Cth)

This may include your name, address, phone number, email address, age, date of birth, gender, and authorised signatories.

This may include bank account details where necessary to process payments or administer corporate actions related to a2MC securities.

This may include your Tax File Number (‘TFN’) and other identity documents for verification purposes.

we may collect device and technical information such as IP address, browser type, operating system, and log-on or usage details.

health information relating to infants or consumers (e.g. age, feeding history, allergies or intolerances)

We may record our calls for quality assurance, training, complaint handling and regulatory purposes.

We use your information to deliver our products and services and to improve your customer experience

we may also use your personal information to deliver direct marketing to you about our products and services

We use your information to improve the products and services we provide, such as for quality assurance and training purposes, to conduct data analytics

In limited cases, we may use information to: help train and improve tools used to summarise enquiries

We generally seek to retain your personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or as permitted by law.

we take reasonable steps to ensure that the recipient complies with the Privacy Acts or is bound by a substantially similar privacy scheme.

you may request the deletion or correction of that information.

You can contact us and ask to view your information.

you may request the deletion or correction of that information.

would like to opt-out of receiving promotional communications from us

you may contact the: Office of the Australian Information Commissioner ; or Te Mana Mātāpono Matatapu (New Zealand Privacy Commissioner).