Zoho · Agentic Access

Zoho Agentic Access

x-agentic-access generated

Zoho exposes 1270 API operations that an AI agent could call, of which 710 are state-changing ‘acting’ operations. This is a recommended x-agentic-access execution contract — the scope, audience, consequence tier, short-lived token constraints, and escalation each action should carry before it is handed to an autonomous agent.

By consequence: 560 read, 666 write, 26 physical, and 18 safety-critical.

18 operations are classed safety-critical and should require human-in-the-loop approval at runtime.

Contracts are classified heuristically from the provider’s OpenAPI and refresh on every APIs.io network build; audience is bound per deployment. The model follows Curity’s Access Intelligence (apidays Munich 2026). Browse every provider’s agent contracts at agentic-access.apis.io.

AnalyticsCollaborationCRMCustomer ServiceEmailFinanceHuman ResourcesProject ManagementZoho
Operations: 1270 Acting: 710 Human-in-the-loop: 18 Method: generated

By consequence

read 560 write 666 physical 26 safety-critical 18

Highest-consequence actions

The physical and safety-critical operations an agent could invoke — the ones that most warrant scoped tokens, tight TTLs, and escalation. Full per-operation contracts are in the source below.

MethodPathConsequenceHuman-in-loop
DELETE /actions/watch safety-critical required
POST /api/v1/agents/{agentId}/mapSkills safety-critical required
POST /api/v1/blueprints/{blueprint_id}/revoke safety-critical required
POST /api/v1/communityCategory/{categoryId}/disable safety-critical required
POST /api/v1/departments/{departmentId}/disable safety-critical required
POST /api/v1/domains/reset safety-critical required
PATCH /api/v1/skillConfiguration safety-critical required
POST /api/v1/skillTypes safety-critical required
DELETE /api/v1/skillTypes/{skillTypeId} safety-critical required
PATCH /api/v1/skillTypes/{skillTypeId} safety-critical required
POST /api/v1/skills safety-critical required
POST /api/v1/skills/order safety-critical required
DELETE /api/v1/skills/{skillId} safety-critical required
PATCH /api/v1/skills/{skillId} safety-critical required
POST /api/v1/tickets/{ticketId}/executeSkillbasedAssignment safety-critical required
POST /api/v1/tickets/{ticketId}/recalculateSkills safety-critical required
POST /api/v1/tickets/{ticket_id}/revokeBlueprint safety-critical required
DELETE /restapi/v2/workspaces/{workspace-id}/wlaccess safety-critical required
POST /api/v1/blueprints/reorder physical conditional
POST /api/v1/contacts/inviteAsEndUser physical conditional
POST /api/v1/contacts/{contactId}/inviteAsEndUser physical conditional
POST /api/v1/mailReplyAddress/{mailReplyAddressId}/sendVerification physical conditional
PUT /api/v1/starredViews/order physical conditional
POST /api/v1/tickets/{ticketId}/sendReply physical conditional
POST /api/v1/zohoFinance/{financeService}/invoices/markAsSent physical conditional

Source

Agentic Access

Raw ↑ 
generated: '2026-10-04'
method: generated
source: openapi/zoho-account-api-openapi.yml, openapi/zoho-accountattachment-api-openapi.yml,
  openapi/zoho-accountcomments-api-openapi.yml, openapi/zoho-accountcontactmappinginfo-api-openapi.yml,
  openapi/zoho-accountdeduplication-api-openapi.yml, openapi/zoho-accountfollowers-api-openapi.yml,
  openapi/zoho-accountsla-api-openapi.yml, openapi/zoho-accounttimeentry-api-openapi.yml, openapi/zoho-actions-api-openapi.yml,
  openapi/zoho-activity-api-openapi.yml, openapi/zoho-agent-api-openapi.yml, openapi/zoho-agentpresence-api-openapi.yml,
  openapi/zoho-agentsignatures-api-openapi.yml, openapi/zoho-agenttimeentry-api-openapi.yml,
  openapi/zoho-apis-api-openapi.yml, openapi/zoho-appointments-s-api-openapi.yml, openapi/zoho-article-api-openapi.yml,
  openapi/zoho-articleattachment-api-openapi.yml, openapi/zoho-articlecomment-api-openapi.yml,
  openapi/zoho-articlefeedback-api-openapi.yml, openapi/zoho-articletranslation-api-openapi.yml,
  openapi/zoho-attachments-api-openapi.yml, openapi/zoho-automationengine-api-openapi.yml, openapi/zoho-automationfeaturecount-api-openapi.yml,
  openapi/zoho-backup-api-openapi.yml, openapi/zoho-badge-api-openapi.yml, openapi/zoho-blueprints-api-openapi.yml,
  openapi/zoho-blueprinttransitions-api-openapi.yml, openapi/zoho-buginteg-api-openapi.yml,
  openapi/zoho-bulk-export-asynchronous-api-openapi.yml, openapi/zoho-bulk-export-synchronous-api-openapi.yml,
  openapi/zoho-bulk-import-api-openapi.yml, openapi/zoho-bulk-import-asynchronous-api-openapi.yml,
  openapi/zoho-bulk-import-batch-api-openapi.yml, openapi/zoho-bulk-import-synchronous-api-openapi.yml,
  openapi/zoho-business-hour-api-openapi.yml, openapi/zoho-call-api-openapi.yml, openapi/zoho-callcomments-api-openapi.yml,
  openapi/zoho-channel-api-openapi.yml, openapi/zoho-community-api-openapi.yml, openapi/zoho-communityattachment-api-openapi.yml,
  openapi/zoho-communitycategory-api-openapi.yml, openapi/zoho-communitycomment-api-openapi.yml,
  openapi/zoho-communitypreferences-api-openapi.yml, openapi/zoho-communitytopic-api-openapi.yml,
  openapi/zoho-communityuser-api-openapi.yml, openapi/zoho-composite-requests-api-openapi.yml,
  openapi/zoho-contact-api-openapi.yml, openapi/zoho-contact-roles-api-openapi.yml, openapi/zoho-contactattachment-api-openapi.yml,
  openapi/zoho-contactcomments-api-openapi.yml, openapi/zoho-contactdeduplication-api-openapi.yml,
  openapi/zoho-contactfollowers-api-openapi.yml, openapi/zoho-contactprofile-api-openapi.yml,
  openapi/zoho-contacts-api-openapi.yml, openapi/zoho-contacttimeentry-api-openapi.yml, openapi/zoho-contract-api-openapi.yml,
  openapi/zoho-coql-api-openapi.yml, openapi/zoho-countriesandlanguages-api-openapi.yml, openapi/zoho-customerhappiness-api-openapi.yml,
  openapi/zoho-customview-api-openapi.yml, openapi/zoho-dashboardmetrics-api-openapi.yml, openapi/zoho-dashboards-api-openapi.yml,
  openapi/zoho-data-apis-api-openapi.yml, openapi/zoho-deleted-api-openapi.yml, openapi/zoho-department-api-openapi.yml,
  openapi/zoho-dependencymappings-api-openapi.yml, openapi/zoho-displayentity-api-openapi.yml,
  openapi/zoho-domainmapping-api-openapi.yml, openapi/zoho-email-drafts-api-openapi.yml, openapi/zoho-email-templates-api-openapi.yml,
  openapi/zoho-emailfailurealert-api-openapi.yml, openapi/zoho-emails-api-openapi.yml, openapi/zoho-emails-sharing-details-api-openapi.yml,
  openapi/zoho-embed-apis-api-openapi.yml, openapi/zoho-entityblueprints-api-openapi.yml, openapi/zoho-event-api-openapi.yml,
  openapi/zoho-eventcomments-api-openapi.yml, openapi/zoho-events-api-openapi.yml, openapi/zoho-features-api-openapi.yml,
  openapi/zoho-field-api-openapi.yml, openapi/zoho-files-api-openapi.yml, openapi/zoho-finance-api-openapi.yml,
  openapi/zoho-followers-api-openapi.yml, openapi/zoho-genericaction-api-openapi.yml, openapi/zoho-global-picklists-api-openapi.yml,
  openapi/zoho-help-center-api-openapi.yml, openapi/zoho-helpcentergroups-api-openapi.yml, openapi/zoho-holiday-list-api-openapi.yml,
  openapi/zoho-holidays-api-openapi.yml, openapi/zoho-im-channel-api-openapi.yml, openapi/zoho-im-message-api-openapi.yml,
  openapi/zoho-im-metrics-api-openapi.yml, openapi/zoho-im-session-api-openapi.yml, openapi/zoho-imcannedmessage-api-openapi.yml,
  openapi/zoho-import-api-openapi.yml, openapi/zoho-kbcategory-api-openapi.yml, openapi/zoho-kbcategorylogo-api-openapi.yml,
  openapi/zoho-kbrootcategory-api-openapi.yml, openapi/zoho-kbsection-api-openapi.yml, openapi/zoho-label-api-openapi.yml,
  openapi/zoho-layout-api-openapi.yml, openapi/zoho-layoutrulecriteria-api-openapi.yml, openapi/zoho-layoutrules-api-openapi.yml,
  openapi/zoho-layouts-api-openapi.yml, openapi/zoho-leads-api-openapi.yml, openapi/zoho-license-api-openapi.yml,
  openapi/zoho-locking-information-s-api-openapi.yml, openapi/zoho-mailreplyaddress-api-openapi.yml,
  openapi/zoho-metadata-apis-api-openapi.yml, openapi/zoho-modeling-apis-api-openapi.yml, openapi/zoho-module-api-openapi.yml,
  openapi/zoho-newtickethistory-api-openapi.yml, openapi/zoho-notes-api-openapi.yml, openapi/zoho-org-api-openapi.yml,
  openapi/zoho-organization-api-openapi.yml, openapi/zoho-pendingapproval-api-openapi.yml, openapi/zoho-permalink-api-openapi.yml,
  openapi/zoho-photo-api-openapi.yml, openapi/zoho-pinnedconversation-api-openapi.yml, openapi/zoho-product-api-openapi.yml,
  openapi/zoho-productattachment-api-openapi.yml, openapi/zoho-profile-api-openapi.yml, openapi/zoho-read-api-openapi.yml,
  openapi/zoho-records-api-openapi.yml, openapi/zoho-recycle-bin-api-openapi.yml, openapi/zoho-reports-api-openapi.yml,
  openapi/zoho-role-api-openapi.yml, openapi/zoho-routingpreference-api-openapi.yml, openapi/zoho-rulegroup-api-openapi.yml,
  openapi/zoho-search-api-openapi.yml, openapi/zoho-services-s-api-openapi.yml, openapi/zoho-settings-api-openapi.yml,
  openapi/zoho-sharing-collaboration-apis-api-openapi.yml, openapi/zoho-sharingrule-api-openapi.yml,
  openapi/zoho-skill-api-openapi.yml, openapi/zoho-skillconfiguration-api-openapi.yml, openapi/zoho-skilltype-api-openapi.yml,
  openapi/zoho-subjectaccessrequest-api-openapi.yml, openapi/zoho-supportemaildomain-api-openapi.yml,
  openapi/zoho-supportplan-api-openapi.yml, openapi/zoho-task-api-openapi.yml, openapi/zoho-task-comments-api-openapi.yml,
  openapi/zoho-taskattachment-api-openapi.yml, openapi/zoho-tasktimeentry-api-openapi.yml, openapi/zoho-tasktimer-api-openapi.yml,
  openapi/zoho-team-api-openapi.yml, openapi/zoho-template-folders-api-openapi.yml, openapi/zoho-thread-api-openapi.yml,
  openapi/zoho-ticket-api-openapi.yml, openapi/zoho-ticketapprovals-api-openapi.yml, openapi/zoho-ticketattachment-api-openapi.yml,
  openapi/zoho-ticketcomment-api-openapi.yml, openapi/zoho-ticketcount-api-openapi.yml, openapi/zoho-ticketfollowers-api-openapi.yml,
  openapi/zoho-tickettag-api-openapi.yml, openapi/zoho-tickettemplate-api-openapi.yml, openapi/zoho-tickettimeentry-api-openapi.yml,
  openapi/zoho-tickettimer-api-openapi.yml, openapi/zoho-time-tracking-api-openapi.yml, openapi/zoho-timeline-api-openapi.yml,
  openapi/zoho-upload-api-openapi.yml, openapi/zoho-upsert-api-openapi.yml, openapi/zoho-user-api-openapi.yml,
  openapi/zoho-user-management-apis-api-openapi.yml, openapi/zoho-users-api-openapi.yml, openapi/zoho-validation-rules-api-openapi.yml,
  openapi/zoho-validationrulecriteria-api-openapi.yml, openapi/zoho-webhook-api-openapi.yml,
  openapi/zoho-widget-api-openapi.yml, openapi/zoho-workflow-configurations-api-openapi.yml,
  openapi/zoho-write-api-openapi.yml, openapi/zoho-zia-org-enrichment-api-openapi.yml, openapi/zoho-zoho-crm-related-records-api-api-openapi.yml
description: Recommended x-agentic-access execution contracts, classified heuristically from
  the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind
  audience per deployment. See research/curity/agentic-governance/.
summary:
  operations: 1270
  by_action_class:
    acting: 710
    connected: 560
  by_consequence:
    write: 666
    read: 560
    physical: 26
    safety-critical: 18
  human_in_the_loop_required: 18
operations:
- path: /api/v1/accounts/{accountId}/associateProducts
  method: post
  operationId: associateProductsWithAccount
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/merge
  method: post
  operationId: mergeAccounts
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/contacts/{contactId}/accounts
  method: get
  operationId: getAccountsByContact
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/statistics
  method: get
  operationId: getAccountStatistics
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/tickets
  method: get
  operationId: getTicketsByAccount
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.search.READ
    - Desk.tickets.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts
  method: get
  operationId: getAccounts
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts
  method: post
  operationId: createAccount
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/contracts
  method: get
  operationId: getContractsByAccount
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.settings.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}
  method: get
  operationId: getAccount
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}
  method: patch
  operationId: updateAccount
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/history
  method: get
  operationId: getTicketHistoryByAccount
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    - Desk.tickets.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/moveToTrash
  method: post
  operationId: deleteAccount
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.DELETE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/products/{productId}/accounts
  method: get
  operationId: getAccountsByProduct
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    - Desk.settings.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/updateMany
  method: post
  operationId: bulkUpdateAccounts
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/attachments
  method: get
  operationId: getAccountAttachments
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.UPDATE
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/attachments
  method: post
  operationId: createAccountAttachment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/attachments/{attachmentId}
  method: delete
  operationId: deleteAccountAttachment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/comments/{commentId}
  method: get
  operationId: getAccountComment
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/comments/{commentId}
  method: put
  operationId: updateAccountComment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/comments/{commentId}
  method: delete
  operationId: deleteAccountComment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/comments
  method: get
  operationId: getAccountComments
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/comments
  method: post
  operationId: createAccountComment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accountContactMapping/{mappingId}
  method: patch
  operationId: updateAccountContactMappingInfo
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accountsDeduplication/defaultFieldName
  method: get
  operationId: getDefaultFieldNameForAccountDeduplication
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accountsDeduplication/defaultFieldName
  method: post
  operationId: setDefaultFieldNameForAccountDeduplication
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/groupAccountDuplicateValues
  method: get
  operationId: listGroupedDuplicateAccounts
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/groupAccounts
  method: get
  operationId: listDuplicateAccounts
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/removeFollowers
  method: post
  operationId: removeAccountFollowers
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/addFollowers
  method: post
  operationId: addAccountFollowers
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/followers
  method: get
  operationId: getAccountFollowers
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/sla/{slaId}
  method: post
  operationId: associateAndDisassociateSlaInAccount
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - Desk.contacts.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v1/accounts/{accountId}/sla
  method: get
  operationId: getSlasUnderAccount
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.settings.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/timeEntry
  method: get
  operationId: getAccountTimeEntries
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /api/v1/accounts/{accountId}/timeEntrySummation
  method: get
  operationId: getSummationOfTimeEntryForAccount
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - Desk.contacts.READ
    token:
      max-ttl: 3600
    audit: none
- path: /{module}/{recordId}/actions/associate_email
  method: post
  operationId: associateEmail
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.modules.emails.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/actions/unenrol_from_cadences
  method: post
  operationId: postUnenrolFromCadences
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.modules.Accounts.CREATE
    - ZohoCRM.modules.Activities.CREATE
    - ZohoCRM.modules.Attachments.CREATE
    - ZohoCRM.modules.Calls.CREATE
    - ZohoCRM.modules.Campaigns.CREATE
    - ZohoCRM.modules.Cases.CREATE
    - ZohoCRM.modules.Contacts.CREATE
    - ZohoCRM.modules.Deals.CREATE
    - ZohoCRM.modules.Events.CREATE
    - ZohoCRM.modules.Forecasts.CREATE
    - ZohoCRM.modules.Invoices.CREATE
    - ZohoCRM.modules.Leads.CREATE
    - ZohoCRM.modules.Notes.CREATE
    - ZohoCRM.modules.Products.CREATE
    - ZohoCRM.modules.Quotes.CREATE
    - ZohoCRM.modules.Solutions.CREATE
    - ZohoCRM.modules.Tasks.CREATE
    - ZohoCRM.modules.Vendors.CREATE
    - ZohoCRM.modules.custom.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/actions/enrol_in_cadences
  method: post
  operationId: postEnrolInCadences
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.modules.Accounts.CREATE
    - ZohoCRM.modules.Activities.CREATE
    - ZohoCRM.modules.Attachments.CREATE
    - ZohoCRM.modules.Calls.CREATE
    - ZohoCRM.modules.Campaigns.CREATE
    - ZohoCRM.modules.Cases.CREATE
    - ZohoCRM.modules.Contacts.CREATE
    - ZohoCRM.modules.Deals.CREATE
    - ZohoCRM.modules.Events.CREATE
    - ZohoCRM.modules.Forecasts.CREATE
    - ZohoCRM.modules.Invoices.CREATE
    - ZohoCRM.modules.Leads.CREATE
    - ZohoCRM.modules.Notes.CREATE
    - ZohoCRM.modules.Products.CREATE
    - ZohoCRM.modules.Quotes.CREATE
    - ZohoCRM.modules.Solutions.CREATE
    - ZohoCRM.modules.Tasks.CREATE
    - ZohoCRM.modules.Vendors.CREATE
    - ZohoCRM.modules.custom.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/{record}/actions/change_owner
  method: post
  operationId: singleUpdate
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.change_owner.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/actions/change_owner
  method: post
  operationId: bulkChangeOwner
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.change_owner.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{moduleApiName}/actions/fetch_full_data
  method: get
  operationId: fetchFullDataForMultipleRecords
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.modules.READ
    token:
      max-ttl: 3600
    audit: none
- path: /{moduleApiName}/{id}/actions/fetch_full_data
  method: get
  operationId: fetchFullDataForSingleRecord
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.modules.READ
    token:
      max-ttl: 3600
    audit: none
- path: /{module}/{masterRecordId}/actions/merge
  method: get
  operationId: getMergeJobStatus
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.modules.read
    token:
      max-ttl: 3600
    audit: none
- path: /{module}/{masterRecordId}/actions/merge
  method: post
  operationId: mergeRecords
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.modules.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{moduleApiName}/{recordId}/actions/get_related_records_count
  method: post
  operationId: getRelatedRecordsCount
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.modules.READ
    token:
      max-ttl: 3600
    audit: none
- path: /{moduleApiName}/{id}/actions/convert
  method: post
  operationId: convertInventory
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.modules.Quotes.CREATE
    - ZohoCRM.modules.SalesOrders.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{moduleApiName}/{recordId}/actions/send_mail_merge
  method: post
  operationId: postSendMailMerge
  x-agentic-access:
    action-class: acting
    consequence: physical
    subject: required
    scope:
    - ZohoCRM.settings.mailmerge.CREATE,ZohoWriter.documentEditor.ALL,ZohoWriter.merge.ALL,ZohoCRM.settings.emails.ALL
    audience: null
    token:
      max-ttl: 300
      exchange: true
      purpose-required: true
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{moduleApiName}/{recordId}/actions/sign_mail_merge
  method: post
  operationId: postSignMailMerge
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.settings.mailmerge.CREATE,ZohoWriter.documentEditor.ALL,ZohoWriter.merge.ALL,ZohoSign.documents.ALL
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{moduleApiName}/{recordId}/actions/download_mail_merge
  method: post
  operationId: postDownloadMailMerge
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.settings.mailmerge.CREATE,ZohoWriter.documentEditor.ALL,ZohoWriter.merge.ALL
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/actions/mass_change_owner
  method: post
  operationId: massChangeOwner
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.change_owner.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/actions/mass_change_owner
  method: get
  operationId: checkStatus
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.change_owner.READ
    token:
      max-ttl: 3600
    audit: none
- path: /{module}/actions/mass_delete
  method: post
  operationId: massDelete
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.mass_delete.DELETE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/actions/mass_delete
  method: get
  operationId: getMassDeleteJobStatus
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.mass_delete.READ
    token:
      max-ttl: 3600
    audit: none
- path: /{module}/actions/mass_update
  method: post
  operationId: idsUpdate
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.mass_update.Leads.UPDATE
    - ZohoCRM.mass_update.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/actions/mass_update
  method: get
  operationId: getMassUpdateStatus
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.mass_update.Leads.READ
    - ZohoCRM.mass_update.READ
    token:
      max-ttl: 3600
    audit: none
- path: /actions/watch
  method: get
  operationId: getNotifications
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.notifications.READ
    token:
      max-ttl: 3600
    audit: none
- path: /actions/watch
  method: post
  operationId: createNotifications
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.notifications.ALL
    - ZohoCRM.notifications.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /actions/watch
  method: put
  operationId: updateNotificationDetails
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.notifications.ALL
    - ZohoCRM.notifications.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /actions/watch
  method: patch
  operationId: updateNotificationInfo
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.notifications.ALL
    - ZohoCRM.notifications.UPDATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /actions/watch
  method: delete
  operationId: disableNotifications
  x-agentic-access:
    action-class: acting
    consequence: safety-critical
    subject: required
    scope:
    - ZohoCRM.notifications.ALL
    - ZohoCRM.notifications.DELETE
    audience: null
    token:
      max-ttl: 120
      exchange: true
      purpose-required: true
      proof-of-possession: true
    escalation:
      human-in-the-loop: required
    audit: required
- path: /{module}/actions/portal_invite
  method: post
  operationId: inviteUsers
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.settings.clientportal.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/actions/portal_invite
  method: get
  operationId: getScheduledInviteUsersInfo
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    scope:
    - ZohoCRM.settings.clientportal.READ
    token:
      max-ttl: 3600
    audit: none
- path: /{module}/{recordId}/actions/portal_invite
  method: post
  operationId: singleInviteUser
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.settings.clientportal.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /{module}/{recordID}/actions/clone
  method: post
  operationId: cloneRecord
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    scope:
    - ZohoCRM.modules.Accounts.CREATE
    - ZohoCRM.modules.Activities.CREATE
    - ZohoCRM.modules.Attachments.CREATE
    - ZohoCRM.modules.CREATE
    - ZohoCRM.modules.Calls.CREATE
    - ZohoCRM.modules.Campaigns.CREATE
    - ZohoCRM.modules.Cases.CREATE
    - ZohoCRM.modules.Contacts.CREATE
    - ZohoCRM.modules.Deals.CREATE
    - ZohoCRM.modules.Events.CREATE
    - ZohoCRM.modules.Forecasts.CREATE
    - ZohoCRM.modules.Invoices.CREATE
    - ZohoCRM.modules.Leads.CREATE
    - ZohoCRM.modules.Notes.CREATE
    - ZohoCRM.modules.Products.CREATE
    - ZohoCRM.modules.Quotes.CREATE
    - ZohoCRM.modules.Solutions.CREATE
    - ZohoCRM.modules.Tasks.CREATE
    - ZohoCRM.modules.Vendors.CREATE
    - ZohoCRM.modules.custom.CREATE
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required


# --- truncated at 32 KB (468 KB total) ---
# Full source: https://raw.githubusercontent.com/api-evangelist/zoho/refs/heads/main/agentic-access/zoho-agentic-access.yml

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