Zendesk Workspaces API

The Zendesk Workspaces API lets you programmatically create, read, update, delete, and prioritize contextual workspaces that shape the Agent Workspace experience. With it, admins define the conditions under which a workspace applies (for example by brand, channel, group, ticket form, or other ticket attributes) and configure what agents see and use when handling a ticketsuch as the ticket layout and fields, which sidebar apps open or are shown, and available tools or macros.