Zendesk

Zendesk Satisfaction Reasons API

The Zendesk Satisfaction Reasons API lets you programmatically manage the predefined list of reasons customers can choose when they leave a bad satisfaction rating on a ticket. With it, admins can list, create, update, reorder, activate/deactivate, and delete reasons that appear in the followup survey, ensuring the choices align with current operations or policies.

Documentation GitHub OpenAPI

Documentation

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Documentation

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

Specifications

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OpenAPI

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/satisfaction-reasons-openapi-original.yml