Zendesk

Zendesk Queues API

The Zendesk Queues API provides programmatic control over the queues that route work to agents across channels, letting you define and manage how tickets, messages, or calls are prioritized and assigned, and monitor how those queues are performing.

Documentation GitHub OpenAPI

Documentation

📖

Documentation

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

Specifications

⚙

OpenAPI

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/queues-openapi-original.yml