Zendesk Channels API

The Zendesk Channels API (Channel Framework) lets developers build custom integrations that bring messages from any external source into Zendesk and send agent replies back out to the original channel. With it, you can register and configure channel accounts, accept inbound messages and attachments, map senders to end users, create or update tickets/conversations, preserve threading and context with metadata, and use channelback to post agent replies to the thirdparty system.