Zendesk Assignables API

The Zendesk Assignables API lets you find out who or what can be assigned to a piece of worktypically a ticketgiven your accounts permissions, groups, and routing rules. It returns the set of eligible assignees (such as agents or groups) for a particular context, so you can build assignee pickers in custom apps, validate that an assignment is allowed before updating a ticket, or automate routing workflows.