Regal Events API

openapi: 3.1.0
info:
  title: Regal Events API
  version: '1.0'
  summary: Custom Events ingestion endpoint for contacts and event tracking on Regal.
  description: >-
    The Regal Events API is a single ingest endpoint that creates a contact,
    updates a contact, or adds a custom event to an existing contact profile.
    Identity resolution iterates identifiers in the order primary phone > any
    other phone > primary email > any other email > userId. A contact must have
    at least one phone or email to be considered contactable in Regal. The same
    endpoint triggers Journeys (and outbound calls / SMS sequences) when the
    event name matches a configured Journey trigger and the destination phone
    carries a voiceOptIn or smsOptIn subscription flag for TCPA compliance.
  contact:
    name: Regal Support
    email: support@regal.ai
    url: https://support.regal.ai
  license:
    name: Proprietary
    url: https://www.regal.ai/terms-of-service
servers:
  - url: https://events.regalvoice.com
    description: Production custom events ingest endpoint
security:
  - ApiKeyAuth: []
tags:
  - name: Events
    description: Contact creation, update, and custom event tracking
paths:
  /events:
    post:
      summary: Post Custom Event
      operationId: postCustomEvent
      description: >-
        Creates or updates a contact profile and records a custom event against
        the resolved profile. At least one phone or email must be present in
        traits for the contact to be considered contactable. Events whose name
        matches a Journey trigger will enroll the contact into that Journey.
      tags:
        - Events
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CustomEvent'
            examples:
              leadFormSubmitted:
                summary: Lead Form Submitted
                value:
                  userId: '12345'
                  traits:
                    firstName: Jane
                    lastName: Doe
                    phones:
                      - phoneNumber: '+15551234567'
                        isPrimary: true
                        label: mobile
                        voiceOptIn:
                          subscribed: true
                        smsOptIn:
                          subscribed: true
                    emails:
                      - emailAddress: jane.doe@example.com
                        isPrimary: true
                        emailOptIn:
                          subscribed: true
                  name: Lead Form Submitted
                  properties:
                    course: Intro to AI
                    source: marketing-site
                  originalTimestamp: '2026-05-24T15:00:00Z'
                  eventSource: Website
      responses:
        '200':
          description: Request Accepted
          content:
            application/json:
              schema:
                type: object
                properties:
                  status:
                    type: string
                    examples:
                      - accepted
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '429':
          $ref: '#/components/responses/RateLimited'
components:
  securitySchemes:
    ApiKeyAuth:
      type: apiKey
      in: header
      name: Authorization
      description: >-
        API key issued by Regal Support (support@regal.ai). Must be sent in the
        Authorization header on every request.
  schemas:
    CustomEvent:
      type: object
      required:
        - traits
      properties:
        userId:
          type: string
          description: External system identifier for the contact.
        traits:
          $ref: '#/components/schemas/ContactTraits'
        name:
          type: string
          description: Event name. Used to enroll contacts into matching Journeys.
        properties:
          type: object
          additionalProperties: true
          description: Event-specific properties.
        originalTimestamp:
          type: string
          description: ISO 8601 timestamp when the event originally occurred.
        eventSource:
          type: string
          description: Source system that emitted the event (e.g., Website, CRM, Backend).
    ContactTraits:
      type: object
      description: Identifiers and attributes describing the contact.
      properties:
        firstName:
          type: string
        lastName:
          type: string
        phones:
          type: array
          items:
            $ref: '#/components/schemas/PhoneTrait'
        emails:
          type: array
          items:
            $ref: '#/components/schemas/EmailTrait'
        address:
          $ref: '#/components/schemas/Address'
      additionalProperties: true
    PhoneTrait:
      type: object
      required:
        - phoneNumber
      properties:
        phoneNumber:
          type: string
        isPrimary:
          type: boolean
        label:
          type: string
          description: Label such as mobile, home, work.
        voiceOptIn:
          $ref: '#/components/schemas/OptInState'
        smsOptIn:
          $ref: '#/components/schemas/OptInState'
    EmailTrait:
      type: object
      required:
        - emailAddress
      properties:
        emailAddress:
          type: string
        isPrimary:
          type: boolean
        label:
          type: string
        emailOptIn:
          $ref: '#/components/schemas/OptInState'
    OptInState:
      type: object
      properties:
        subscribed:
          type: boolean
        timestamp:
          type: string
        source:
          type: string
    Address:
      type: object
      properties:
        street:
          type: string
        city:
          type: string
        state:
          type: string
        zipcode:
          type: string
        country:
          type: string
    Error:
      type: object
      properties:
        message:
          type: string
        code:
          type: string
  responses:
    BadRequest:
      description: Bad Request
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Unauthorized
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    RateLimited:
      description: Rate Limit Exceeded (300 RPS default)
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'