Lorikeet Webhooks & Events API

openapi: 3.0.3
info:
  title: Lorikeet API
  description: >-
    Programmatic surface for Lorikeet (Lorikeet CX), an AI customer support agent
    for complex and regulated businesses. The API centers on conversations
    (support tickets handled by the AI agent), messages within those
    conversations, webhook subscriptions and events, and knowledge ingestion.


    IMPORTANT (honesty note): Lorikeet's authoritative API reference at
    docs.lorikeetcx.ai is gated behind a customer access code. The paths, schemas,
    and the base URL below are MODELED from Lorikeet's public integration and
    security materials (synchronous scoped-credential API, inbound HMAC-signed
    webhooks, outbound async request/response, typed no-code "tools", and a
    per-step audit trail) and from common conventions for this class of AI support
    agent. They should be treated as a best-effort, plausible model - not
    field-verified contract - and reconciled against the official reference once
    access is available. Authentication is a Bearer API key.
  version: 0.1.0-modeled
  contact:
    name: Lorikeet
    url: https://lorikeet.ai
  termsOfService: https://lorikeet.ai
servers:
  - url: https://api.lorikeetcx.ai/v1
    description: >-
      Modeled base URL. The public site is lorikeet.ai and docs live at
      docs.lorikeetcx.ai; the exact API host is not published outside the gated
      reference.
security:
  - bearerAuth: []
tags:
  - name: Conversations
    description: Create, continue, and inspect AI-agent-handled support conversations.
  - name: Messages
    description: Post and list messages within a conversation.
  - name: Webhooks
    description: Manage webhook subscriptions and receive Lorikeet events.
  - name: Knowledge
    description: Ingest and manage knowledge sources the agent reasons over.
paths:
  /conversations:
    post:
      operationId: createConversation
      tags:
        - Conversations
      summary: Create a conversation
      description: >-
        Start a new conversation (support ticket) for the Lorikeet AI agent to
        work. An optional first end-user message and end-user / context metadata
        can be supplied so the workflow orchestration layer can begin resolving
        immediately.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateConversationRequest'
      responses:
        '201':
          description: Conversation created.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Conversation'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '429':
          $ref: '#/components/responses/RateLimited'
    get:
      operationId: listConversations
      tags:
        - Conversations
      summary: List conversations
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Cursor'
        - name: status
          in: query
          required: false
          schema:
            $ref: '#/components/schemas/ConversationStatus'
      responses:
        '200':
          description: A page of conversations.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationList'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /conversations/{conversation_id}:
    parameters:
      - $ref: '#/components/parameters/ConversationId'
    get:
      operationId: getConversation
      tags:
        - Conversations
      summary: Retrieve a conversation
      description: >-
        Retrieve the current state of a conversation, including status, resolution,
        and whether it has been escalated to a human agent.
      responses:
        '200':
          description: The conversation.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Conversation'
        '404':
          $ref: '#/components/responses/NotFound'
    post:
      operationId: continueConversation
      tags:
        - Conversations
      summary: Continue a conversation
      description: >-
        Continue an existing conversation by supplying a new end-user message.
        The agent advances its workflow and returns the updated conversation
        (including any new agent messages).
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ContinueConversationRequest'
      responses:
        '200':
          description: Updated conversation.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Conversation'
        '404':
          $ref: '#/components/responses/NotFound'
  /conversations/{conversation_id}/messages:
    parameters:
      - $ref: '#/components/parameters/ConversationId'
    get:
      operationId: listMessages
      tags:
        - Messages
      summary: List messages
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Cursor'
      responses:
        '200':
          description: A page of messages for the conversation.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/MessageList'
        '404':
          $ref: '#/components/responses/NotFound'
    post:
      operationId: createMessage
      tags:
        - Messages
      summary: Post a message
      description: Append a message to a conversation.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateMessageRequest'
      responses:
        '201':
          description: Message created.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Message'
        '404':
          $ref: '#/components/responses/NotFound'
  /webhooks:
    get:
      operationId: listWebhooks
      tags:
        - Webhooks
      summary: List webhook subscriptions
      responses:
        '200':
          description: Registered webhook subscriptions.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/WebhookSubscription'
    post:
      operationId: createWebhook
      tags:
        - Webhooks
      summary: Create a webhook subscription
      description: >-
        Register an endpoint to receive Lorikeet events. Deliveries are signed so
        the receiver can cryptographically verify them (HMAC) before acting.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateWebhookRequest'
      responses:
        '201':
          description: Webhook subscription created.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/WebhookSubscription'
  /webhooks/{webhook_id}:
    parameters:
      - name: webhook_id
        in: path
        required: true
        schema:
          type: string
    delete:
      operationId: deleteWebhook
      tags:
        - Webhooks
      summary: Delete a webhook subscription
      responses:
        '204':
          description: Webhook subscription deleted.
        '404':
          $ref: '#/components/responses/NotFound'
  /knowledge/sources:
    get:
      operationId: listKnowledgeSources
      tags:
        - Knowledge
      summary: List knowledge sources
      responses:
        '200':
          description: Configured knowledge sources.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/KnowledgeSource'
    post:
      operationId: ingestKnowledgeSource
      tags:
        - Knowledge
      summary: Ingest a knowledge source
      description: >-
        Submit a document, URL, or help-center article for ingestion into the
        knowledge base the agent reasons over. Ingestion is asynchronous; poll the
        returned source for status.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/IngestKnowledgeRequest'
      responses:
        '202':
          description: Ingestion accepted.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/KnowledgeSource'
  /knowledge/sources/{source_id}:
    parameters:
      - name: source_id
        in: path
        required: true
        schema:
          type: string
    get:
      operationId: getKnowledgeSource
      tags:
        - Knowledge
      summary: Retrieve a knowledge source
      responses:
        '200':
          description: The knowledge source and its ingestion status.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/KnowledgeSource'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: deleteKnowledgeSource
      tags:
        - Knowledge
      summary: Delete a knowledge source
      responses:
        '204':
          description: Knowledge source deleted.
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: >-
        Bearer API key issued to your Lorikeet account. Send as
        `Authorization: Bearer <API_KEY>`. Lorikeet also supports OAuth2, JWT
        bearer, Basic, HMAC, and M2M flows for tool/action integrations into your
        systems; those secure Lorikeet's outbound calls rather than this inbound
        management API.
  parameters:
    ConversationId:
      name: conversation_id
      in: path
      required: true
      schema:
        type: string
    Limit:
      name: limit
      in: query
      required: false
      schema:
        type: integer
        minimum: 1
        maximum: 100
        default: 20
    Cursor:
      name: cursor
      in: query
      required: false
      schema:
        type: string
      description: Opaque pagination cursor from a prior response.
  responses:
    Unauthorized:
      description: Missing or invalid API key.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: Resource not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    RateLimited:
      description: Rate limit exceeded.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    ConversationStatus:
      type: string
      enum:
        - open
        - resolved
        - escalated
        - closed
      description: >-
        Lifecycle of a conversation. `escalated` indicates the agent handed off to
        a human per the workflow's escalation rules.
    CreateConversationRequest:
      type: object
      properties:
        end_user:
          $ref: '#/components/schemas/EndUser'
        message:
          type: string
          description: Optional first end-user message.
        channel:
          type: string
          description: Origin channel (e.g. chat, email, voice).
          enum:
            - chat
            - email
            - voice
        metadata:
          type: object
          additionalProperties: true
          description: Arbitrary context passed to the agent's workflows.
    ContinueConversationRequest:
      type: object
      required:
        - message
      properties:
        message:
          type: string
          description: New end-user message to advance the conversation.
        metadata:
          type: object
          additionalProperties: true
    Conversation:
      type: object
      properties:
        id:
          type: string
        status:
          $ref: '#/components/schemas/ConversationStatus'
        channel:
          type: string
        end_user:
          $ref: '#/components/schemas/EndUser'
        resolution:
          type: string
          nullable: true
          description: Summary of how the agent resolved the conversation, if resolved.
        escalated:
          type: boolean
        messages:
          type: array
          items:
            $ref: '#/components/schemas/Message'
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
    ConversationList:
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/Conversation'
        next_cursor:
          type: string
          nullable: true
    EndUser:
      type: object
      properties:
        id:
          type: string
          description: Your stable identifier for the end user.
        email:
          type: string
          format: email
        name:
          type: string
        attributes:
          type: object
          additionalProperties: true
          description: Traits used by workflows (e.g. plan, region, account state).
    CreateMessageRequest:
      type: object
      required:
        - role
        - content
      properties:
        role:
          type: string
          enum:
            - end_user
            - agent
          description: Author of the message.
        content:
          type: string
    Message:
      type: object
      properties:
        id:
          type: string
        conversation_id:
          type: string
        role:
          type: string
          enum:
            - end_user
            - agent
            - system
        content:
          type: string
        created_at:
          type: string
          format: date-time
    MessageList:
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/Message'
        next_cursor:
          type: string
          nullable: true
    CreateWebhookRequest:
      type: object
      required:
        - url
        - events
      properties:
        url:
          type: string
          format: uri
          description: HTTPS endpoint that will receive signed event deliveries.
        events:
          type: array
          items:
            $ref: '#/components/schemas/EventType'
        secret:
          type: string
          description: >-
            Shared secret used to compute the HMAC signature on deliveries so you
            can verify authenticity before acting.
    WebhookSubscription:
      type: object
      properties:
        id:
          type: string
        url:
          type: string
          format: uri
        events:
          type: array
          items:
            $ref: '#/components/schemas/EventType'
        created_at:
          type: string
          format: date-time
    EventType:
      type: string
      enum:
        - conversation.created
        - conversation.updated
        - conversation.resolved
        - conversation.escalated
        - message.created
      description: Lorikeet event types delivered to webhook subscribers.
    IngestKnowledgeRequest:
      type: object
      properties:
        type:
          type: string
          enum:
            - url
            - document
            - article
        url:
          type: string
          format: uri
          description: Source URL when `type` is `url` or `article`.
        title:
          type: string
        content:
          type: string
          description: Inline content when `type` is `document`.
    KnowledgeSource:
      type: object
      properties:
        id:
          type: string
        type:
          type: string
          enum:
            - url
            - document
            - article
        title:
          type: string
        status:
          type: string
          enum:
            - pending
            - processing
            - ready
            - failed
          description: Asynchronous ingestion status.
        created_at:
          type: string
          format: date-time
    Error:
      type: object
      properties:
        error:
          type: object
          properties:
            type:
              type: string
            message:
              type: string