Amazon Connect Service API
The Amazon Connect Service API provides programmatic access to manage contact center instances, users, routing profiles, contact flows, queues, hours of operation, security profiles, and real-time and historical metrics for customer engagement operations.
Documentation
Documentation
https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
GettingStarted
https://aws.amazon.com/connect/getting-started/
APIReference
https://docs.aws.amazon.com/connect/latest/APIReference/
Specifications
OpenAPI
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/openapi/amazon-connect-openapi.yml
OpenAPI
https://api.apis.guru/v2/specs/amazonaws.com/connect/2017-08-08/openapi.yaml
Schemas & Data
JSONSchema
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-schema/amazon-connect-instance-schema.json
JSONSchema
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-schema/user-schema.json
JSONSchema
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-schema/queue-schema.json
JSONSchema
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-schema/contact-schema.json
JSONSchema
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-schema/routing-profile-schema.json
JSONSchema
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-schema/contact-flow-schema.json
JSONSchema
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-schema/instance-schema.json
Other Resources
JSONLD
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-ld/amazon-connect-context.jsonld
Pricing
https://aws.amazon.com/connect/pricing/
FAQ
https://aws.amazon.com/connect/faqs/
CLI
https://docs.aws.amazon.com/cli/latest/reference/connect/
Security
https://docs.aws.amazon.com/connect/latest/adminguide/security.html
GraphQL
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/graphql/amazon-connect-graphql.md
APIsJSON
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/apis.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-create-queue-and-place-call-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-create-routing-profile-and-assign-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-instance-overview-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-provision-queue-with-hours-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-provision-user-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-publish-contact-flow-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-queue-realtime-health-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-search-and-inspect-contact-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-start-chat-and-set-attributes-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-start-outbound-contact-and-track-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-start-task-and-stop-workflow.yml
Arazzo
https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/arazzo/amazon-connect-update-user-identity-workflow.yml