Whippy Conversations API

openapi: 3.0.1
info:
  title: Whippy Public API
  description: >-
    The Whippy Public API is a RESTful API for the Whippy AI customer
    communication platform. It uses standard HTTP methods and JSON request /
    response bodies and is authenticated with an API key supplied in the
    X-WHIPPY-KEY header (OAuth bearer tokens are also supported). The API
    covers messaging (SMS / MMS, email, fax), contacts, conversations and
    messages, campaigns, automated sequences, channels, and webhook / custom
    events.
  termsOfService: https://www.whippy.ai/terms-of-service
  contact:
    name: Whippy Support
    url: https://docs.whippy.ai
  version: '1.0'
servers:
  - url: https://api.whippy.co/v1
    description: Whippy Public API v1
security:
  - WhippyApiKey: []
tags:
  - name: Messaging
    description: Send SMS / MMS, email, and fax messages.
  - name: Contacts
    description: Manage contacts and communication preferences.
  - name: Conversations
    description: List, search, and update conversations and their messages.
  - name: Campaigns
    description: Send campaigns and inspect campaign analytics.
  - name: Sequences
    description: Manage automated multi-step sequences and their contacts.
  - name: Channels
    description: List and inspect channels and channel membership.
  - name: Webhooks
    description: Push first-party custom events into Whippy.
paths:
  /messaging/sms:
    post:
      operationId: sendSms
      tags:
        - Messaging
      summary: Send an SMS / MMS
      description: >-
        Send a text (or MMS, via attachments) message from an existing
        organization channel to a destination phone number. Either body or
        attachments must be provided.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SendSmsRequest'
      responses:
        '201':
          description: Message queued
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SendMessageResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /messaging/email:
    post:
      operationId: sendEmail
      tags:
        - Messaging
      summary: Send an email
      description: >-
        Send an email from an existing organization channel to a destination
        email address with optional subject, CC / BCC, reply-to, and
        attachments. Either body or attachments must be provided.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SendEmailRequest'
      responses:
        '201':
          description: Email queued
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SendMessageResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /messaging/fax:
    post:
      operationId: sendFax
      tags:
        - Messaging
      summary: Send a fax
      description: Send a fax from an existing fax channel to a destination number.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SendFaxRequest'
      responses:
        '201':
          description: Fax queued
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SendMessageResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /messaging/sms/campaign:
    post:
      operationId: sendCampaign
      tags:
        - Messaging
        - Campaigns
      summary: Send an SMS campaign
      description: >-
        Create and send a bulk SMS campaign from a channel to a list of
        contacts.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SendCampaignRequest'
      responses:
        '202':
          description: Campaign accepted for processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AcceptedResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /contacts:
    get:
      operationId: getContacts
      tags:
        - Contacts
      summary: List contacts
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Offset'
      responses:
        '200':
          description: A page of contacts
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactList'
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createContact
      tags:
        - Contacts
      summary: Create a contact
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateContactRequest'
      responses:
        '201':
          description: Contact created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /contacts/{id}:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getContact
      tags:
        - Contacts
      summary: Show a contact
      responses:
        '200':
          description: A single contact
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
    put:
      operationId: updateContact
      tags:
        - Contacts
      summary: Update a contact
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateContactRequest'
      responses:
        '200':
          description: Contact updated
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
    delete:
      operationId: deleteContact
      tags:
        - Contacts
      summary: Delete a contact
      responses:
        '200':
          description: Contact deleted
        '401':
          $ref: '#/components/responses/Unauthorized'
  /contacts/search:
    post:
      operationId: searchContacts
      tags:
        - Contacts
      summary: Search contacts
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                phone:
                  type: string
                email:
                  type: string
                name:
                  type: string
                external_id:
                  type: string
                limit:
                  type: integer
                offset:
                  type: integer
      responses:
        '200':
          description: Matching contacts
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactList'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /contacts/upsert:
    put:
      operationId: upsertContacts
      tags:
        - Contacts
      summary: Upsert contacts
      description: Create or update contacts keyed on phone / email / external_id.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
                - contacts
              properties:
                contacts:
                  type: array
                  items:
                    $ref: '#/components/schemas/CreateContactRequest'
      responses:
        '202':
          description: Upsert accepted for processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AcceptedResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /contacts/{id}/communication_preferences:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getContactCommunicationPreferences
      tags:
        - Contacts
      summary: List a contact's communication preferences
      responses:
        '200':
          description: Communication preferences
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/CommunicationPreference'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /contacts/{id}/communication_preferences/opt_in:
    parameters:
      - $ref: '#/components/parameters/PathId'
    post:
      operationId: optInCommunicationPreference
      tags:
        - Contacts
      summary: Opt a contact into a channel
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/OptPreferenceRequest'
      responses:
        '200':
          description: Opted in
        '401':
          $ref: '#/components/responses/Unauthorized'
  /contacts/{id}/communication_preferences/opt_out:
    parameters:
      - $ref: '#/components/parameters/PathId'
    post:
      operationId: optOutCommunicationPreference
      tags:
        - Contacts
      summary: Opt a contact out of a channel
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/OptPreferenceRequest'
      responses:
        '200':
          description: Opted out
        '401':
          $ref: '#/components/responses/Unauthorized'
  /conversations:
    get:
      operationId: getConversations
      tags:
        - Conversations
      summary: List conversations
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Offset'
        - name: status[]
          in: query
          description: Filter by conversation status.
          schema:
            type: array
            items:
              type: string
              enum: [open, closed, spam, automated]
        - name: type[]
          in: query
          description: Filter by conversation type.
          schema:
            type: array
            items:
              type: string
              enum: [phone, email, fax]
      responses:
        '200':
          description: A page of conversations
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationList'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /conversations/{id}:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getConversation
      tags:
        - Conversations
      summary: Show a conversation
      responses:
        '200':
          description: A single conversation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
    put:
      operationId: updateConversation
      tags:
        - Conversations
      summary: Update a conversation
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                status:
                  type: string
                  enum: [open, closed, spam, automated]
                assigned_user_id:
                  type: integer
                assigned_team_id:
                  type: string
                  format: uuid
      responses:
        '200':
          description: Conversation updated
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /conversations/search:
    post:
      operationId: searchConversations
      tags:
        - Conversations
      summary: Search conversations
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                query:
                  type: string
                limit:
                  type: integer
                offset:
                  type: integer
      responses:
        '200':
          description: Matching conversations
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationList'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /conversations/{id}/messages:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: listMessages
      tags:
        - Conversations
      summary: List messages in a conversation
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Offset'
      responses:
        '200':
          description: A page of messages
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Message'
                  total:
                    type: integer
        '401':
          $ref: '#/components/responses/Unauthorized'
  /campaigns:
    get:
      operationId: getCampaigns
      tags:
        - Campaigns
      summary: List campaigns
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Offset'
        - name: title
          in: query
          description: Filter by campaign title.
          schema:
            type: string
        - name: status[]
          in: query
          schema:
            type: array
            items:
              type: string
      responses:
        '200':
          description: A page of campaigns
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CampaignList'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /campaigns/{id}:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getCampaign
      tags:
        - Campaigns
      summary: Show a campaign
      responses:
        '200':
          description: A single campaign
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    $ref: '#/components/schemas/Campaign'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /campaigns/{id}/contacts:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getCampaignContacts
      tags:
        - Campaigns
      summary: List campaign contacts
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Offset'
      responses:
        '200':
          description: A page of campaign contacts
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactList'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /sequences:
    get:
      operationId: getSequences
      tags:
        - Sequences
      summary: List sequences
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Offset'
      responses:
        '200':
          description: A page of sequences
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SequenceList'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /sequences/{id}:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getSequence
      tags:
        - Sequences
      summary: Show a sequence
      responses:
        '200':
          description: A single sequence
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    $ref: '#/components/schemas/Sequence'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /sequences/{id}/contacts:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getSequenceContacts
      tags:
        - Sequences
      summary: List sequence contacts
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Offset'
      responses:
        '200':
          description: A page of sequence contacts
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactList'
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createSequenceContacts
      tags:
        - Sequences
      summary: Add contacts to a sequence
      description: Add 1-4000 contacts to a sequence, optionally at a specific step.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateSequenceContactsRequest'
      responses:
        '202':
          description: Sequence contacts accepted for processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AcceptedResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
    delete:
      operationId: removeSequenceContacts
      tags:
        - Sequences
      summary: Remove contacts from a sequence
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
                - contacts
              properties:
                contacts:
                  type: array
                  items:
                    type: object
                    properties:
                      id:
                        type: string
                        format: uuid
                      phone:
                        type: string
      responses:
        '202':
          description: Removal accepted for processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AcceptedResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /sequences/runs:
    get:
      operationId: getSequenceRuns
      tags:
        - Sequences
      summary: List sequence runs
      parameters:
        - $ref: '#/components/parameters/Limit'
        - $ref: '#/components/parameters/Offset'
      responses:
        '200':
          description: A page of sequence runs
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/SequenceRun'
                  total:
                    type: integer
        '401':
          $ref: '#/components/responses/Unauthorized'
  /channels:
    get:
      operationId: getChannels
      tags:
        - Channels
      summary: List channels
      responses:
        '200':
          description: A list of channels
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChannelList'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /channels/{id}:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getChannel
      tags:
        - Channels
      summary: Show a channel
      responses:
        '200':
          description: A single channel
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    $ref: '#/components/schemas/Channel'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /channels/{id}/users:
    parameters:
      - $ref: '#/components/parameters/PathId'
    get:
      operationId: getChannelUsers
      tags:
        - Channels
      summary: List channel users
      responses:
        '200':
          description: Users with access to the channel
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/User'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /custom_events:
    post:
      operationId: createCustomEvent
      tags:
        - Webhooks
      summary: Create a custom event
      description: >-
        Push a first-party custom event into Whippy, optionally associated to
        a campaign, contact, conversation, message, or sequence resource.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CustomEventRequest'
      responses:
        '201':
          description: Event created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CustomEventResponse'
        '202':
          description: Event queued for async processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AcceptedResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
  /custom_events/bulk:
    post:
      operationId: createBulkCustomEvents
      tags:
        - Webhooks
      summary: Create custom events in bulk
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
                - events
              properties:
                events:
                  type: array
                  items:
                    $ref: '#/components/schemas/CustomEventRequest'
      responses:
        '202':
          description: Events queued for async processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AcceptedResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '422':
          $ref: '#/components/responses/UnprocessableEntity'
components:
  securitySchemes:
    WhippyApiKey:
      type: apiKey
      in: header
      name: X-WHIPPY-KEY
      description: >-
        Organization API key. Generated in the Whippy app under Settings >
        Developers. OAuth 2.0 bearer tokens are also accepted via the
        Authorization header.
  parameters:
    Limit:
      name: limit
      in: query
      description: Number of results per page (default 50, max 500).
      schema:
        type: integer
        default: 50
        maximum: 500
    Offset:
      name: offset
      in: query
      description: Number of results to skip for pagination.
      schema:
        type: integer
        default: 0
    PathId:
      name: id
      in: path
      required: true
      description: Resource UUID.
      schema:
        type: string
        format: uuid
  responses:
    Unauthorized:
      description: Not authenticated
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    UnprocessableEntity:
      description: Validation error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    Error:
      type: object
      properties:
        error:
          type: string
        status:
          type: integer
    AcceptedResponse:
      type: object
      properties:
        data:
          type: object
          properties:
            message:
              type: string
    OptInChannel:
      type: object
      properties:
        id:
          type: string
          format: uuid
        phone:
          type: string
    Address:
      type: object
      properties:
        address_line_one:
          type: string
        address_line_two:
          type: string
        city:
          type: string
        state:
          type: string
        country:
          type: string
        postal_code:
          type: string
    BirthDate:
      type: object
      properties:
        day:
          type: integer
        month:
          type: integer
        year:
          type: integer
    SendSmsRequest:
      type: object
      required:
        - to
        - from
      properties:
        to:
          type: string
          description: Destination phone number.
        from:
          type: string
          description: Phone of an existing channel belonging to your organization.
        body:
          type: string
          description: Message content (max 1000 characters). Required if attachments is empty.
          maxLength: 1000
        attachments:
          type: array
          items:
            type: string
          description: List of attachment URLs.
        opt_in_to_all_channels:
          type: boolean
        opt_in_to:
          type: array
          items:
            $ref: '#/components/schemas/OptInChannel'
        conversation_status:
          type: string
          enum: [automated, open, closed]
        schedule_at:
          type: string
          format: date-time
    SendEmailRequest:
      type: object
      required:
        - to
        - from
      properties:
        to:
          type: string
        from:
          type: string
        subject:
          type: string
        body:
          type: string
          description: Plain text or HTML body. Required if attachments is empty.
        attachments:
          type: array
          items:
            type: string
        cc:
          type: array
          items:
            type: string
        bcc:
          type: array
          items:
            type: string
        reply_to:
          type: string
        sender_name:
          type: string
        sender_email:
          type: string
        schedule_at:
          type: string
          format: date-time
        conversation_status:
          type: string
          enum: [automated, open]
          default: open
        opt_in_to_all_channels:
          type: boolean
        opt_in_to:
          type: array
          items:
            $ref: '#/components/schemas/OptInChannel'
    SendFaxRequest:
      type: object
      required:
        - to
        - from
        - attachments
      properties:
        to:
          type: string
        from:
          type: string
        attachments:
          type: array
          items:
            type: string
        schedule_at:
          type: string
          format: date-time
    SendCampaignRequest:
      type: object
      required:
        - from
        - body
        - contacts
      properties:
        from:
          type: string
          description: Phone of an existing channel.
        title:
          type: string
        body:
          type: string
        attachments:
          type: array
          items:
            type: string
        schedule_at:
          type: string
          format: date-time
        contacts:
          type: array
          items:
            $ref: '#/components/schemas/CreateContactRequest'
    SendMessageResponse:
      type: object
      properties:
        data:
          type: object
          properties:
            id:
              type: string
              format: uuid
            contact_id:
              type: string
              format: uuid
            conversation_id:
              type: string
              format: uuid
            delivery_status:
              type: string
              example: queued
    CreateContactRequest:
      type: object
      required:
        - phone
      properties:
        phone:
          type: string
        name:
          type: string
        email:
          type: string
        external_id:
          type: string
        address:
          $ref: '#/components/schemas/Address'
        birth_date:
          $ref: '#/components/schemas/BirthDate'
        language:
          type: string
        default_channel_id:
          type: string
          format: uuid
        properties:
          type: object
          additionalProperties: true
        opt_in_to:
          type: array
          items:
            $ref: '#/components/schemas/OptInChannel'
        opt_in_to_all_channels:
          type: boolean
    Contact:
      type: object
      properties:
        id:
          type: string
          format: uuid
        phone:
          type: string
        email:
          type: string
        name:
          type: string
        external_id:
          type: string
        address:
          $ref: '#/components/schemas/Address'
        birth_date:
          $ref: '#/components/schemas/BirthDate'
        state:
          type: string
          enum: [open, archived, blocked]
        blocked:
          type: boolean
        communication_preferences:
          type: array
          items:
            $ref: '#/components/schemas/CommunicationPreference'
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
    ContactResponse:
      type: object
      properties:
        data:
          $ref: '#/components/schemas/Contact'
    ContactList:
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/Contact'
        total:
          type: integer
    CommunicationPreference:
      type: object
      properties:
        channel_id:
          type: string
          format: uuid
        opt_in:
          type: boolean
        updated_at:
          type: string
          format: date-time
    OptPreferenceRequest:
      type: object
      properties:
        channel_id:
          type: string
          format: uuid
        phone:
          type: string
    Conversation:
      type: object
      properties:
        id:
          type: string
          format: uuid
        assigned_team_id:
          type: string
          format: uuid
        assigned_user_id:
          type: integer
        channel_id:
          type: string
          format: uuid
        channel_type:
          type: string
          enum: [phone, email, fax]
        contact_id:
          type: string
          format: uuid
        status:
          type: string
          enum: [open, closed, automated, spam]
        unread_count:
          type: integer
        last_message_date:
          type: string
          format: date-time
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
    ConversationResponse:
      type: object
      properties:
        data:
          $ref: '#/components/schemas/Conversation'
    ConversationList:
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/Conversation'
        total:
          type: integer
 

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# Full source: https://raw.githubusercontent.com/api-evangelist/whippy/refs/heads/main/openapi/whippy-openapi.yml