Plain Timeline & Events API

openapi: 3.0.1
info:
  title: Plain GraphQL API
  description: >-
    Plain is an API-first customer support platform exposing a single GraphQL
    endpoint over HTTP. This OpenAPI document models the GraphQL-over-HTTP
    transport: a single POST /graphql/v1 operation that accepts a GraphQL
    `query` (or mutation) and optional `variables`, authenticated with a Bearer
    API key. The full operation surface (customers, threads, timeline, messages,
    labels, tiers, webhooks) is defined by the GraphQL schema, not by REST paths
    - see graphql/plain-support-schema.graphql.
  termsOfService: https://www.plain.com/legal/terms-of-service
  contact:
    name: Plain Support
    url: https://www.plain.com/docs
  version: 'v1'
servers:
  - url: https://core-api.uk.plain.com
    description: Plain core API (UK region)
paths:
  /graphql/v1:
    post:
      operationId: executeGraphQL
      tags:
        - GraphQL
      summary: Execute a GraphQL query or mutation
      description: >-
        Executes a single GraphQL operation against Plain's API. The request
        body carries a GraphQL `query` string (which may contain a query or a
        mutation), an optional `variables` object, and an optional
        `operationName`. Mutations return their result and a typed `error`
        field in the GraphQL response data; transport- and schema-level
        problems are returned in the top-level `errors` array. Always returns
        HTTP 200 for well-formed GraphQL requests, including those whose
        operation produced a GraphQL error.
      security:
        - bearerAuth: []
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/GraphQLRequest'
            examples:
              upsertCustomer:
                summary: Upsert a customer
                value:
                  query: >-
                    mutation upsertCustomer($input: UpsertCustomerInput!) {
                      upsertCustomer(input: $input) {
                        result
                        customer { id fullName }
                        error { message type code }
                      }
                    }
                  variables:
                    input:
                      identifier:
                        emailAddress: ada@example.com
                      onCreate:
                        fullName: Ada Lovelace
                        email:
                          email: ada@example.com
                          isVerified: true
                      onUpdate:
                        fullName:
                          value: Ada Lovelace
              createThread:
                summary: Create a thread
                value:
                  query: >-
                    mutation createThread($input: CreateThreadInput!) {
                      createThread(input: $input) {
                        thread { id title status }
                        error { message type code }
                      }
                    }
                  variables:
                    input:
                      customerIdentifier:
                        emailAddress: ada@example.com
                      title: Cannot reset password
                      components:
                        - componentText:
                            text: I am locked out of my account.
              replyToThread:
                summary: Reply to a thread
                value:
                  query: >-
                    mutation replyToThread($input: ReplyToThreadInput!) {
                      replyToThread(input: $input) {
                        thread { id }
                        error { message type code }
                      }
                    }
                  variables:
                    input:
                      threadId: th_01HXXXXXXXXXXXXXXXXXXXXXXX
                      textContent: We have sent you a password reset link.
      responses:
        '200':
          description: >-
            A GraphQL response. `data` holds the result of the operation;
            `errors` holds any transport- or schema-level errors. Note that
            mutation-level (business) errors are returned inside `data` on the
            operation's typed `error` field, not in top-level `errors`.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GraphQLResponse'
        '400':
          description: Malformed request (invalid JSON or missing query).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GraphQLResponse'
        '401':
          description: Missing or invalid API key.
        '403':
          description: API key lacks a required fine-grained permission.
        '429':
          description: Rate limit exceeded.
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: >-
        Plain API key issued to a Machine User, sent as a Bearer token:
        `Authorization: Bearer plainApiKey_xxx`.
  schemas:
    GraphQLRequest:
      type: object
      required:
        - query
      properties:
        query:
          type: string
          description: The GraphQL query or mutation document.
        operationName:
          type: string
          nullable: true
          description: Name of the operation to run when the document defines several.
        variables:
          type: object
          nullable: true
          additionalProperties: true
          description: Key/value map of variables referenced by the query.
    GraphQLResponse:
      type: object
      properties:
        data:
          type: object
          nullable: true
          additionalProperties: true
          description: The data returned by the executed operation.
        errors:
          type: array
          nullable: true
          description: Transport- or schema-level GraphQL errors.
          items:
            $ref: '#/components/schemas/GraphQLError'
        extensions:
          type: object
          nullable: true
          additionalProperties: true
    GraphQLError:
      type: object
      properties:
        message:
          type: string
        path:
          type: array
          items:
            type: string
        locations:
          type: array
          items:
            type: object
            properties:
              line:
                type: integer
              column:
                type: integer
        extensions:
          type: object
          additionalProperties: true