Bird Conversations API

openapi: 3.0.1
info:
  title: Bird API
  description: >-
    REST API for Bird (formerly MessageBird), an omnichannel CRM. The Bird platform
    APIs at https://api.bird.com cover Channels/Messaging (send and receive across
    SMS, WhatsApp, email, and more), Contacts, Conversations, and Numbers. The
    legacy MessageBird REST API at https://rest.messagebird.com (SMS, Voice, Verify,
    Lookup) is documented here for existing integrations. All endpoints authenticate
    with an AccessKey token via the Authorization header.
  termsOfService: https://bird.com/legal/terms-of-service
  contact:
    name: Bird Support
    url: https://docs.bird.com/
  version: '1.0'
servers:
  - url: https://api.bird.com
    description: Bird platform API
  - url: https://rest.messagebird.com
    description: Legacy MessageBird REST API
security:
  - AccessKey: []
tags:
  - name: Messaging
    description: Send and receive messages across channels.
  - name: Channels
    description: Manage workspace channels and channel media.
  - name: Contacts
    description: Manage workspace contacts and lists.
  - name: Conversations
    description: Manage threaded omnichannel conversations.
  - name: Numbers
    description: Discover, purchase, and manage phone numbers.
  - name: Legacy MessageBird
    description: Predecessor MessageBird REST API (rest.messagebird.com).
paths:
  /workspaces/{workspaceId}/channels/{channelId}/messages:
    post:
      operationId: sendChannelMessage
      tags:
        - Messaging
      summary: Send a message
      description: >-
        Send a message over an active channel. The request must include a
        receiver and either an inline body or a template. Max request size is
        200 KB total, 100 KB per inline attachment.
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - $ref: '#/components/parameters/ChannelId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateMessage'
      responses:
        '202':
          description: Accepted
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Message'
    get:
      operationId: listChannelMessages
      tags:
        - Messaging
      summary: List messages by channel
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - $ref: '#/components/parameters/ChannelId'
        - name: limit
          in: query
          schema:
            type: integer
        - name: pageToken
          in: query
          schema:
            type: string
        - name: direction
          in: query
          schema:
            type: string
            enum: [incoming, outgoing]
        - name: status
          in: query
          schema:
            type: string
        - name: startAt
          in: query
          schema:
            type: string
            format: date-time
        - name: endAt
          in: query
          schema:
            type: string
            format: date-time
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/MessageList'
  /workspaces/{workspaceId}/channel-media/presigned-upload:
    post:
      operationId: createPresignedUpload
      tags:
        - Channels
      summary: Create a presigned media upload
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreatePresignedUpload'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PresignedUpload'
  /workspaces/{workspaceId}/channels:
    get:
      operationId: listChannels
      tags:
        - Channels
      summary: List workspace channels
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - name: platform
          in: query
          schema:
            type: string
        - name: status
          in: query
          schema:
            type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChannelList'
  /workspaces/{workspaceId}/channels/{channelId}:
    get:
      operationId: getChannel
      tags:
        - Channels
      summary: Get a workspace channel
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - $ref: '#/components/parameters/ChannelId'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Channel'
  /workspaces/{workspaceId}/contacts:
    post:
      operationId: createContact
      tags:
        - Contacts
      summary: Create a contact
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateContact'
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Contact'
    get:
      operationId: listContacts
      tags:
        - Contacts
      summary: List contacts
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - name: limit
          in: query
          schema:
            type: integer
        - name: pageToken
          in: query
          schema:
            type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ContactList'
  /workspaces/{workspaceId}/contacts/{contactId}:
    get:
      operationId: getContact
      tags:
        - Contacts
      summary: Get a contact
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - $ref: '#/components/parameters/ContactId'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Contact'
    patch:
      operationId: updateContact
      tags:
        - Contacts
      summary: Update a contact
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - $ref: '#/components/parameters/ContactId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateContact'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Contact'
    delete:
      operationId: deleteContact
      tags:
        - Contacts
      summary: Delete a contact
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - $ref: '#/components/parameters/ContactId'
      responses:
        '204':
          description: No Content
  /workspaces/{workspaceId}/conversations:
    post:
      operationId: createConversation
      tags:
        - Conversations
      summary: Create a conversation
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateConversation'
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Conversation'
  /workspaces/{workspaceId}/conversations/{conversationId}/messages:
    post:
      operationId: createConversationMessage
      tags:
        - Conversations
      summary: Send a conversation message
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - $ref: '#/components/parameters/ConversationId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateMessage'
      responses:
        '202':
          description: Accepted
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Message'
  /workspaces/{workspaceId}/conversations/{conversationId}/messages/{messageId}:
    get:
      operationId: getConversationMessage
      tags:
        - Conversations
      summary: Get a conversation message
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - $ref: '#/components/parameters/ConversationId'
        - name: messageId
          in: path
          required: true
          schema:
            type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Message'
  /workspaces/{workspaceId}/numbers:
    get:
      operationId: listNumbers
      tags:
        - Numbers
      summary: List your numbers
      description: >-
        List long-code numbers assigned to a workspace, filterable by country
        code, capabilities (sms, mms, voice, whatsapp), and leading digits.
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
        - name: countryCode
          in: query
          schema:
            type: string
        - name: capabilities
          in: query
          schema:
            type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NumberList'
  /workspaces/{workspaceId}/network-lookup:
    post:
      operationId: numberLookup
      tags:
        - Numbers
      summary: Network/country information for a phone number
      parameters:
        - $ref: '#/components/parameters/WorkspaceId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                phoneNumber:
                  type: string
              required:
                - phoneNumber
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NumberLookup'
  /messages:
    post:
      operationId: legacyCreateMessage
      tags:
        - Legacy MessageBird
      summary: (Legacy) Send an SMS message
      description: Send an outbound SMS via the legacy MessageBird REST API (rest.messagebird.com).
      servers:
        - url: https://rest.messagebird.com
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/LegacyCreateMessage'
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/LegacyMessage'
    get:
      operationId: legacyListMessages
      tags:
        - Legacy MessageBird
      summary: (Legacy) List SMS messages
      servers:
        - url: https://rest.messagebird.com
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
  /messages/{id}:
    get:
      operationId: legacyGetMessage
      tags:
        - Legacy MessageBird
      summary: (Legacy) Get an SMS message
      servers:
        - url: https://rest.messagebird.com
      parameters:
        - name: id
          in: path
          required: true
          schema:
            type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/LegacyMessage'
  /lookup/{phoneNumber}:
    get:
      operationId: legacyLookup
      tags:
        - Legacy MessageBird
      summary: (Legacy) Request a Lookup
      servers:
        - url: https://rest.messagebird.com
      parameters:
        - name: phoneNumber
          in: path
          required: true
          schema:
            type: string
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
  /verify:
    post:
      operationId: legacyCreateVerify
      tags:
        - Legacy MessageBird
      summary: (Legacy) Send a verification token
      servers:
        - url: https://rest.messagebird.com
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                recipient:
                  type: string
                originator:
                  type: string
              required:
                - recipient
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                type: object
  /voicemessages:
    get:
      operationId: legacyListVoiceMessages
      tags:
        - Legacy MessageBird
      summary: (Legacy) List voice messages
      servers:
        - url: https://rest.messagebird.com
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                type: object
components:
  securitySchemes:
    AccessKey:
      type: apiKey
      in: header
      name: Authorization
      description: >-
        AccessKey token. Send as the Authorization header value
        "AccessKey {your-access-key}".
  parameters:
    WorkspaceId:
      name: workspaceId
      in: path
      required: true
      description: Bird workspace identifier.
      schema:
        type: string
    ChannelId:
      name: channelId
      in: path
      required: true
      description: Channel identifier within the workspace.
      schema:
        type: string
    ContactId:
      name: contactId
      in: path
      required: true
      schema:
        type: string
    ConversationId:
      name: conversationId
      in: path
      required: true
      schema:
        type: string
  schemas:
    CreateMessage:
      type: object
      required:
        - receiver
      properties:
        receiver:
          $ref: '#/components/schemas/Receiver'
        body:
          $ref: '#/components/schemas/MessageBody'
        template:
          type: object
          description: Template reference and variables (required when body is absent).
        tags:
          type: array
          items:
            type: string
    Receiver:
      type: object
      properties:
        contacts:
          type: array
          items:
            type: object
            properties:
              identifierValue:
                type: string
              identifierKey:
                type: string
    MessageBody:
      type: object
      properties:
        type:
          type: string
          enum: [text, image, file, html]
        text:
          type: object
          properties:
            text:
              type: string
    Message:
      type: object
      properties:
        id:
          type: string
        status:
          type: string
        direction:
          type: string
          enum: [incoming, outgoing]
        sender:
          type: object
        receiver:
          $ref: '#/components/schemas/Receiver'
        body:
          $ref: '#/components/schemas/MessageBody'
        createdAt:
          type: string
          format: date-time
    MessageList:
      type: object
      properties:
        results:
          type: array
          items:
            $ref: '#/components/schemas/Message'
        nextPageToken:
          type: string
    CreatePresignedUpload:
      type: object
      required:
        - contentType
      properties:
        contentType:
          type: string
    PresignedUpload:
      type: object
      properties:
        mediaUrl:
          type: string
        uploadUrl:
          type: string
        uploadMethod:
          type: string
        uploadFormData:
          type: object
    Channel:
      type: object
      properties:
        id:
          type: string
        name:
          type: string
        platform:
          type: string
        status:
          type: string
        connectorId:
          type: string
    ChannelList:
      type: object
      properties:
        results:
          type: array
          items:
            $ref: '#/components/schemas/Channel'
        nextPageToken:
          type: string
    CreateContact:
      type: object
      properties:
        displayName:
          type: string
        identifiers:
          type: array
          items:
            type: object
            properties:
              key:
                type: string
              value:
                type: string
        attributes:
          type: object
    Contact:
      type: object
      properties:
        id:
          type: string
        displayName:
          type: string
        identifiers:
          type: array
          items:
            type: object
        attributes:
          type: object
        createdAt:
          type: string
          format: date-time
    ContactList:
      type: object
      properties:
        results:
          type: array
          items:
            $ref: '#/components/schemas/Contact'
        nextPageToken:
          type: string
    CreateConversation:
      type: object
      properties:
        channelId:
          type: string
        participants:
          type: array
          items:
            type: object
    Conversation:
      type: object
      properties:
        id:
          type: string
        status:
          type: string
        channelId:
          type: string
        createdAt:
          type: string
          format: date-time
    Number:
      type: object
      properties:
        number:
          type: string
        country:
          type: string
        type:
          type: string
        capabilities:
          type: array
          items:
            type: string
    NumberList:
      type: object
      properties:
        results:
          type: array
          items:
            $ref: '#/components/schemas/Number'
        nextPageToken:
          type: string
    NumberLookup:
      type: object
      properties:
        phoneNumber:
          type: string
        countryCode:
          type: string
        network:
          type: string
        type:
          type: string
    LegacyCreateMessage:
      type: object
      required:
        - originator
        - recipients
        - body
      properties:
        originator:
          type: string
        recipients:
          type: array
          items:
            type: string
        body:
          type: string
    LegacyMessage:
      type: object
      properties:
        id:
          type: string
        href:
          type: string
        direction:
          type: string
        originator:
          type: string
        body:
          type: string
        createdDatetime:
          type: string
          format: date-time