ServiceNow ITSM Operations
Unified workflow for IT Service Management operations combining table records, aggregate analytics, change management, and trouble tickets. Used by ITSM administrators and service desk agents to manage incidents, changes, and operational reporting.
What You Can Do
MCP Tools
list-records
List records from any ServiceNow table with query filtering.
create-record
Create a new record in any ServiceNow table.
get-record
Retrieve a single record by table name and sys_id.
update-record
Update an existing record in a ServiceNow table.
delete-record
Permanently delete a record from a ServiceNow table.
get-aggregate-stats
Compute aggregate statistics on any ServiceNow table.
list-normal-changes
List normal change requests.
create-normal-change
Create a new normal change request.
get-normal-change
Retrieve a specific normal change request.
update-normal-change
Update a normal change request.
list-standard-changes
List standard change requests.
create-standard-change
Create a standard change from a template.
list-emergency-changes
List emergency change requests.
create-emergency-change
Create an emergency change for urgent situations.
list-change-tasks
List tasks for a change request.
create-change-task
Create a task for a change request.
list-trouble-tickets
List trouble tickets with filtering by severity, status, and type.
create-trouble-ticket
Create a trouble ticket (Case, Incident, or Service Problem Case).
get-trouble-ticket
Retrieve a specific trouble ticket.
update-trouble-ticket
Update an existing trouble ticket.