Cisco Voice Portal · Capability
Cisco Voice Portal Contact Center Operations
Unified workflow for contact center operations combining call control, reporting, administration, and VXML services. Used by contact center administrators and operations teams for monitoring, managing, and optimizing voice self-service applications.
What You Can Do
GET
List active calls
— List active calls
/v1/calls
GET
Get call
— Get call details
/v1/calls/{callGuid}
GET
List cdrs
— List call detail records
/v1/cdrs
GET
Get statistics
— Get real-time call statistics
/v1/statistics
GET
List devices
— List managed devices
/v1/devices
GET
List applications
— List deployed applications
/v1/applications
GET
List sessions
— List active VXML sessions
/v1/sessions
GET
Get health
— Get call server health
/v1/health
MCP Tools
list-active-calls
List all active calls on the CVP Call Server
read-only
idempotent
get-call
Get details of a specific active call
read-only
idempotent
get-call-server-health
Check CVP Call Server health status
read-only
idempotent
list-cdrs
List call detail records from the Reporting Server
read-only
idempotent
get-statistics
Get real-time call statistics
read-only
idempotent
list-devices
List managed CVP devices
read-only
idempotent
list-applications
List deployed CVP applications
read-only
idempotent
list-dialed-number-patterns
List configured dialed number patterns
read-only
idempotent
list-vxml-applications
List deployed VXML applications
read-only
idempotent
list-active-sessions
List active VXML sessions
read-only
idempotent
APIs Used
call-control
reporting
administration
vxml-services