Amazon Connect · Capability

Amazon Connect Contact Center Operations

Unified workflow capability for contact center operations combining instance management, agent management, queue management, contact handling, and real-time/historical metrics. Used by contact center administrators, supervisors, and operations teams to manage and monitor the Amazon Connect contact center platform.

Run with Naftiko Amazon ConnectContact CenterAWSOperationsMetrics

What You Can Do

GET
List instances — List all Amazon Connect instances
/v1/instances
POST
Create instance — Create a new Amazon Connect instance
/v1/instances
GET
Describe instance — Get details of an Amazon Connect instance
/v1/instances/{instance-id}
GET
List agents — List agents in an Amazon Connect instance
/v1/instances/{instance-id}/agents
POST
Create agent — Create a new agent in an Amazon Connect instance
/v1/instances/{instance-id}/agents
GET
Get agent — Get details of a specific agent
/v1/instances/{instance-id}/agents/{agent-id}
GET
List queues — List queues in an Amazon Connect instance
/v1/instances/{instance-id}/queues
POST
Create queue — Create a new queue in an Amazon Connect instance
/v1/instances/{instance-id}/queues
GET
List routing profiles — List routing profiles in an Amazon Connect instance
/v1/instances/{instance-id}/routing-profiles
GET
List contact flows — List contact flows in an Amazon Connect instance
/v1/instances/{instance-id}/contact-flows
POST
Search contacts — Search contacts in an Amazon Connect instance
/v1/contacts/search
POST
Get current metrics — Get real-time metrics for queues and agents
/v1/instances/{instance-id}/metrics/current
POST
Get historical metrics — Get historical metrics for an Amazon Connect instance
/v1/instances/{instance-id}/metrics/historical

MCP Tools

list-instances

List all Amazon Connect contact center instances in the AWS account

read-only
describe-instance

Get details and status of a specific Amazon Connect instance

read-only
list-agents

List all agents/users in an Amazon Connect instance

read-only
get-agent

Get details of a specific agent including their routing profile and security profile

read-only
list-queues

List all queues configured in an Amazon Connect instance

read-only
list-routing-profiles

List all routing profiles configured in an Amazon Connect instance

read-only
list-contact-flows

List all contact flows in an Amazon Connect instance

read-only
get-current-metrics

Get real-time metrics showing agents online, contacts in queue, and queue health

read-only
get-historical-metrics

Get historical metrics for contacts handled, handle time, abandon rate, and service level

read-only
search-contacts

Search for past contacts by time range, agent, queue, or channel

read-only
describe-contact

Get full details of a specific contact interaction

read-only
start-outbound-voice-contact

Place an outbound call from the contact center to a customer phone number

start-chat-contact

Initiate a chat contact session with a customer

APIs Used

connect