SolarWinds · Capability

SolarWinds IT Service Management

Workflow for IT service management combining Service Desk incident/change management with Orion infrastructure data for IT support and service delivery teams.

Run with Naftiko SolarWindsITSMService DeskIncident Management

What You Can Do

GET

List incidents — List incidents

/v1/incidents

GET

List service requests — List service requests

/v1/service-requests

GET

List changes — List change requests

/v1/changes

GET

List assets — List hardware assets

/v1/assets

MCP Tools

list-incidents

List service desk incidents

read-only

get-incident

Get incident details

read-only

create-incident

Create a new incident

list-service-requests

List service requests

read-only

list-changes

List change requests

read-only

list-assets

List hardware assets

read-only

query-infrastructure

Query Orion infrastructure data via SWQL

read-only

APIs Used

service-desk orion