PeopleSoft · Capability
PeopleSoft Customer Engagement
Unified workflow for CRM users combining customer management, case management, sales, chatbot integration, and notifications across PeopleSoft CRM, Chatbot Integration, and Notification Framework APIs.
What You Can Do
GET
List customers
— Retrieve customer records.
/v1/customers
GET
Get customer
— Retrieve details for a specific customer.
/v1/customers/{customerId}
GET
List cases
— Retrieve support and service cases.
/v1/cases
POST
Create case
— Create a new support or service case.
/v1/cases
GET
List opportunities
— Retrieve sales opportunities.
/v1/opportunities
GET
List intents
— Retrieve available chatbot intents.
/v1/intents
POST
Fulfill intent
— Process a chatbot intent fulfillment request.
/v1/intent-fulfillments
GET
List notifications
— Retrieve notifications for the current user.
/v1/notifications
POST
Send notification
— Send a notification via email, text, or in-app channels.
/v1/notifications
MCP Tools
list-customers
Retrieve customer records.
read-only
get-customer
Retrieve details for a specific customer.
read-only
list-cases
Retrieve support and service cases.
read-only
create-case
Create a new support or service case.
list-opportunities
Retrieve sales opportunities.
read-only
list-intents
Retrieve available chatbot intents.
read-only
fulfill-intent
Process a chatbot intent fulfillment request.
list-notifications
Retrieve notifications for the current user.
read-only
send-notification
Send a notification via email, text, or in-app channels.
APIs Used
crm
chatbot
notification-framework