HubSpot · Capability
HubSpot Customer Service
Unified workflow for service agents to manage support tickets, conversations, threads, messages, and CRM associations. Combines ticket management with conversation channels for complete customer service operations.
What You Can Do
GET
List tickets
— List tickets
/v1/tickets
POST
Create ticket
— Create ticket
/v1/tickets
GET
Get ticket
— Get ticket
/v1/tickets/{ticketId}
PATCH
Update ticket
— Update ticket
/v1/tickets/{ticketId}
GET
Get contact
— Get contact
/v1/contacts/{contactId}
MCP Tools
list-tickets
List all support tickets
read-only
idempotent
get-ticket
Get a support ticket by ID
read-only
idempotent
create-ticket
Create a new support ticket
update-ticket
Update a support ticket
idempotent
archive-ticket
Archive a support ticket
idempotent
search-tickets
Search tickets with filters
read-only
idempotent
get-contact
Look up a contact for ticket context
read-only
idempotent
search-contacts
Search contacts to find the customer
read-only
idempotent
list-associations
List associations for a CRM object
read-only
idempotent
create-association
Associate a ticket with a contact or company
idempotent
APIs Used
crm-tickets
conversations
crm-contacts
crm-associations