amazon-web-services

Amazon Connect Customer Profiles

The Amazon Connect Customer Profiles API offers a centralized customerprofile solution for contact centers, featuring pre-built connectorsutilizing AppFlow technology. These connectors seamlessly integratecustomer data from third-party applications like Salesforce, ServiceNow,and ERP systems with contact history from your Amazon Connect contactcenter. If you are a new user, the Amazon Connect Administrator Guide canassist you in familiarizing yourself with the platform.

Documentation → GitHub OpenAPI

Resources

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Documentation

https://aws.amazon.com/connect/customer-profiles/

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OpenAPI

openapi/customer-profiles-openapi-original.yml

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Use Cases

https://aws.amazon.com/connect/customer-profiles/