Salesforce Service Cloud

Omni-Channel API

API for managing omni-channel routing, agent presence, and work distribution across multiple service channels including chat, messaging, email, and voice.

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Documentation

📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm

Other Resources

🔗
Reference
https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/service_presence_soap_api_intro.htm

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API entry from apis.yml

apis.yml Raw ↑ 
name: Omni-Channel API
description: API for managing omni-channel routing, agent presence, and work distribution across multiple
  service channels including chat, messaging, email, and voice.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
tags:
- Agent Presence
- Omnichannel
- Routing
- Work Distribution
tags_raw:
- Agent Presence
- Omni-Channel
- Routing
- Work Distribution
properties:
- type: Documentation
  url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
- type: Reference
  url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/service_presence_soap_api_intro.htm