Salesforce Service Cloud

Agentforce Service Agent API

REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions, session management, and seamless escalation from AI agents to human service representatives.

GitHub

Documentation

📖
Documentation
https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
📖
GettingStarted
https://developer.salesforce.com/docs/einstein/genai/guide/agent-api-get-started.html

Other Resources

🔗
Reference
https://developer.salesforce.com/docs/einstein/genai/guide/agent-api.html

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API entry from apis.yml

apis.yml Raw ↑ 
name: Agentforce Service Agent API
description: REST API for building and deploying AI-powered service agents using Agentforce, enabling
  headless agent interactions, session management, and seamless escalation from AI agents to human service
  representatives.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
tags:
- Agentforce
- Artificial Intelligence
- Automation
- Service Agent
tags_raw:
- Agentforce
- AI
- Automation
- Service Agent
properties:
- type: Documentation
  url: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
- type: Reference
  url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api.html
- type: GettingStarted
  url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api-get-started.html