Chatwoot Client Conversations API

openapi: 3.0.1
info:
  title: Chatwoot Agents Client Conversations API
  description: 'Chatwoot is an open-source customer engagement suite with a shared inbox across email, live-chat, social, and messaging channels. This specification covers the three Chatwoot API surfaces: the Application API (/api/v1/accounts/{account_id}/...) for account-scoped agent, contact, and conversation management; the Client API (/public/api/v1/inboxes/...) for building custom end-user chat widgets; and the Platform API (/platform/api/v1/...) for super-admin control of a Chatwoot installation. Application and Platform requests authenticate with an `api_access_token` HTTP header; Client requests are scoped by an inbox identifier and a contact source/pubsub identifier.'
  termsOfService: https://www.chatwoot.com/terms-of-service/
  contact:
    name: Chatwoot Developers
    url: https://developers.chatwoot.com
  license:
    name: MIT (core) with additional Chatwoot license terms for some features
    url: https://github.com/chatwoot/chatwoot/blob/develop/LICENSE
  version: '1.0'
servers:
- url: https://app.chatwoot.com
  description: Chatwoot Cloud. For self-hosted installations, substitute your own host.
security:
- userApiKey: []
tags:
- name: Client Conversations
  description: Client API - end-user conversation management.
paths:
  /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations:
    parameters:
    - $ref: '#/components/parameters/InboxIdentifier'
    - $ref: '#/components/parameters/ContactIdentifier'
    get:
      operationId: listClientConversations
      tags:
      - Client Conversations
      security: []
      summary: List the contact's conversations.
      responses:
        '200':
          description: Array of conversations.
    post:
      operationId: createClientConversation
      tags:
      - Client Conversations
      security: []
      summary: Create a conversation for the contact.
      responses:
        '200':
          description: The created conversation.
  /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_status:
    parameters:
    - $ref: '#/components/parameters/InboxIdentifier'
    - $ref: '#/components/parameters/ContactIdentifier'
    - $ref: '#/components/parameters/ConversationId'
    post:
      operationId: toggleClientConversationStatus
      tags:
      - Client Conversations
      security: []
      summary: Toggle the status of the contact's conversation.
      responses:
        '200':
          description: Status toggled.
  /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_typing:
    parameters:
    - $ref: '#/components/parameters/InboxIdentifier'
    - $ref: '#/components/parameters/ContactIdentifier'
    - $ref: '#/components/parameters/ConversationId'
    post:
      operationId: toggleClientTyping
      tags:
      - Client Conversations
      security: []
      summary: Signal typing on/off in the conversation.
      responses:
        '200':
          description: Typing signal recorded.
  /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/update_last_seen:
    parameters:
    - $ref: '#/components/parameters/InboxIdentifier'
    - $ref: '#/components/parameters/ContactIdentifier'
    - $ref: '#/components/parameters/ConversationId'
    post:
      operationId: updateClientLastSeen
      tags:
      - Client Conversations
      security: []
      summary: Update the contact's last-seen timestamp for the conversation.
      responses:
        '200':
          description: Last-seen updated.
components:
  parameters:
    ConversationId:
      name: conversation_id
      in: path
      required: true
      description: The display id of the conversation.
      schema:
        type: integer
    ContactIdentifier:
      name: contact_identifier
      in: path
      required: true
      description: The source_id / contact identifier returned when the client contact was created.
      schema:
        type: string
    InboxIdentifier:
      name: inbox_identifier
      in: path
      required: true
      description: The public inbox identifier (channel/web-widget identifier).
      schema:
        type: string
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Application and Client access token passed in the `api_access_token` HTTP header. For the Application API this is an agent/user access token; Client API requests are additionally scoped by inbox and contact identifiers.
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: Platform App access token passed in the `api_access_token` HTTP header. Created by a super-admin from the Chatwoot installation's Platform Apps area and required for all /platform/api/v1 endpoints.