# Zoho CRM

**Canonical:** https://apis.io/providers/zoho-crm/  
**Website:** https://www.zoho.com/crm/  
**APIs profiled:** 106

Zoho CRM is Zoho Corporation's AI-powered sales and customer relationship management platform, used to manage leads, contacts, accounts, deals, activities and customer engagement across channels. Its REST API is currently at v8 and is published as first-party OpenAPI 3.1.0 — 105 specification files covering 405 operations, hosted by Zoho at github.com/zoho/crm-oas and linked from the developer documentation. Authentication is OAuth 2.0 authorization-code against accounts.zoho.com with 458 distinct scopes, and every specification templates both the data centre and the API version into the server URL (https://zohoapis.{dc}/crm/{version}, dc one of com, eu, in, cn, au). Usage is metered in API credits on a rolling 24-hour window rather than in requests, alongside an org-level concurrency cap. Zoho additionally ships server-side SDKs for Node.js, TypeScript, Python, PHP, C#, Java, Ruby and Scala, a widget/extension CLI (ZET), a documented webhook surface (Instant Notifications), and a hosted MCP product that names Zoho CRM as a supported app.

## Kin Score — 75.2 / 100 (exemplar)

Scored 2026-08-21 under rubric 0.12.0. Trend: flat (+0.0 from 75.2).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 64.2 |
| Governance | 41.7 |
| Contract Governance | 41.7 |
| Operational Transparency | 84.2 |
| Developer Ergonomics | 80.4 |
| Commercial Clarity | 92.1 |
| Access Clarity | 92.1 |

## Agent readiness — 50.0 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | documented |
| MCP Server | documented |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | partial |
| Rate Limit Signal | documented |
| Event Surface Described | derived |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | yes |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Freemium, self-service — onboarding: unknown, pricing: freemium, trial: yes (confidence: high).

## APIs (106)

- **Zoho CRM Notifications API v2** — Instant Notifications API for Zoho CRM. Subscribers register a channel via POST /crm/v2/actions/watch with a notify_url and a list of module/operation events (for example Leads....
- **Zoho CRM Available Apis** — API to list all available REST APIs in Zoho CRM v8 for the current user and org.
- **Zoho CRM Appointment Preference** — API for fetching and updating appointment preferences in Zoho CRM. These preferences define how appointments behave, including job sheet visibility, deal creation, and booking c...
- **Zoho CRM Appointments API** — appointments module api. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 7 operation(s).
- **Zoho CRM Assignment rules** — Assignment rule apis. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 2 operation(s).
- **Zoho CRM Associate Email API** — Associates emails to CRM records and checks availability. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 1 operation(s).
- **Zoho CRM Attachments** — Attachments. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 4 operation(s).
- **Zoho CRM Audit Log Export** — Bulk Read. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 3 operation(s).
- **Zoho CRM Available Currencies** — Retrieve the list of currencies supported in CRM. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 0 operation(s).
- **Zoho CRM Bulk Read** — Bulk Read. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 3 operation(s).
- **Zoho CRM Bulk Write** — Bulk Write API allows you to insert, update, or upsert a large set of data. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 2 operation(s).
- **Zoho CRM Business Hours** — Manage organization-wide business hours configuration for Zoho CRM. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 3 operation(s).
- **Zoho CRM Cadence Execution** — Unenroll cadence for record. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 2 operation(s).
- **Zoho CRM Cadences** — Cadences v8 OAS. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 1 operation(s).
- **Zoho CRM Call Preferences** — Preference to show From Number / To Number fields in CRM User can enable the respective preference in order to have the field in CRM. i.e. If user needs From Number field, show_...
- **Zoho CRM Cancel Meetings** — To cancel a meeting and to send an email regarding the meeting cancellation to the participants.
- **Zoho CRM Change Owner** — API for changing the owner of records in CRM modules. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 2 operation(s).
- **Zoho CRM Composite Requests** — Composite API. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 1 operation(s).
- **Zoho CRM Contact Roles** — Contact role API. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 7 operation(s).
- **Zoho CRM Lead Conversion Options API** — API endpoint for retrieving lead conversion options including matching contacts, accounts, field mappings, and layout preferences. Helps determine available conversion paths bef...
- **Zoho CRM Lead Conversion API** — API endpoint for converting Leads into Contacts, Accounts, and Deals within Zoho CRM. Supports configurable conversion options including owner assignment, notification preferenc...
- **Zoho CRM Coql** — COQL APIs to fetch records data based on queries. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 1 operation(s).
- **Zoho CRM Currencies** — APIs for currencies management in CRM. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 7 operation(s).
- **Zoho CRM Custom Views** — To apply CRUD operations of customviews, to pin field and to sort fields of customviews
- **Zoho CRM Data Sharing** — Data Sharing. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 2 operation(s).
- **Zoho CRM Deal Contact Roles** — API for managing contact roles in Deal records. Track and manage which contacts are associated with deals and their specific roles (e.g., Decision Maker, Influencer). Supports f...
- **Zoho CRM Deal Link Emails** — Record Actions. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 4 operation(s).
- **Zoho CRM Download Email Attachments** — Download attachments associated with emails in Zoho CRM. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 1 operation(s).
- **Zoho CRM Download Inline Images** — Download Inline Images of an Email. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 1 operation(s).
- **Zoho CRM Duplicate Check Preference** — duplicate check preference api. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 4 operation(s).
- **Zoho CRM Email Drafts** — Bad Request. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 5 operation(s).
- **Zoho CRM Email Templates** — OpenAPI definition for managing Email Templates APIs. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 1 operation(s).
- **Zoho CRM Get Email Shared Details** — To get the details of the users and the type with whom you can share the record's emails.
- **Zoho CRM Features** — Details about the Features. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 2 operation(s).
- **Zoho CRM Fetch Full Data** — Rich Text Fields allow users to input formatted text of up to 50,000 characters, including HTML elements. These fields are ideal for entries that require styling and organizatio...
- **Zoho CRM Field Updates** — FieldUpdate v8 OAS. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 6 operation(s).
- **Zoho CRM Fields API** — To get the field metadata for the specified module including standard module, custom module, subform module, and linking module in you Zoho CRM account. The fields displayed are...
- **Zoho CRM Files** — Zoho CRM Files API — endpoints to upload and retrieve files. POST /crm/v8/files accepts multipart/form-data with a required 'file' field (binary) and returns upload metadata (id...
- **Zoho CRM Find And Merge** — API endpoints for finding and merging duplicate records in Zoho CRM modules. Supports querying merge job status and performing record merge operations with field mapping and val...
- **Zoho CRM Fiscal Year** — API specification for Fiscal Year. Published by Zoho in its first-party OpenAPI 3.1.0 repository github.com/zoho/crm-oas; 2 operation(s).
- …and 66 more, listed in full on the page.

## MCP servers (1)

- **Zoho MCP**

## Agentic access (1)

- **Zoho Crm Agentic Access** — 405 operations · 249 acting · 1 human-in-the-loop

## Security (4)

- **Zoho Crm Authentication** — oauth2 · 2 schemes
- **Zoho Crm Domain Security** — TLSv1.3 · HSTS · DMARC
- **Zoho Crm Vulnerability Disclosure** — security.txt · contact published
- **Zoho Crm Trust Center** — ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO/IEC 20000-1, ISO 22301, SOC 1 Type 2 (SSAE 18 / ISAE 3402), SOC 2 Type 2, SOC 2 + HIPAA Type 2, PCI DSS...

## Plans (1)

- **Zoho Crm Plans Pricing**

## Tags

CRM, Sales, Marketing Automation, Lead Management, Customer Engagement, Sales Automation, Contact Management, Pipeline Management, Software-as-a-Service, OpenAPI, Authentication

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/zoho-crm/). Scores are computed from the provider's own public artifacts under a published rubric.