# Zendesk

**Canonical:** https://apis.io/providers/zendesk/  
**Website:** https://developer.zendesk.com/documentation  
**APIs profiled:** 150

Zendesk provides customer service and engagement software that helps businesses manage support tickets, automate workflows, and offer multi-channel supportincluding email, chat, social media, and phonethrough a unified platform.

## Kin Score — 58.9 / 100 (strong)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+1.9 from 57.0).

| Facet | Score |
|---|---|
| Discoverability | 75.9 |
| Contract Quality | 58.7 |
| Governance | 28.0 |
| Contract Governance | 28.0 |
| Operational Transparency | 55.3 |
| Developer Ergonomics | 61.9 |
| Commercial Clarity | 68.4 |
| Access Clarity | 68.4 |

## Agent readiness — 48.2 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | documented |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | verified |
| Rate Limit Signal | verified |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Paid · Self-serve signup — onboarding: self-serve, pricing: paid, trial: no (confidence: high).

## APIs (150)

- **Zendesk Help Center Articles API** — The Zendesk Help Center Articles API lets you programmatically manage knowledge base articles in your Help Center. You can create, read, update, and delete articles, manage thei...
- **Zendesk Help Center Sections API** — The Zendesk Help Center Sections API lets you create, read, update, and delete sections within your Help Center categories. Sections organize articles into logical groups and su...
- **Zendesk Help Center Categories API** — The Zendesk Help Center Categories API lets you programmatically manage the top-level organizational structure of your knowledge base. You can create, read, update, and delete c...
- **Zendesk Help Center Translations API** — The Zendesk Help Center Translations API lets you manage multilingual content for articles, sections, and categories. You can create, read, update, and delete translations for H...
- **Zendesk Help Center Article Attachments API** — The Zendesk Help Center Article Attachments API lets you manage file attachments associated with Help Center articles. You can upload new attachments, list existing ones for an ...
- **Zendesk Help Center Article Comments API** — The Zendesk Help Center Article Comments API lets you manage comments on knowledge base articles. Users can provide feedback by adding comments to articles, and the API provides...
- **Zendesk Help Center Article Labels API** — The Zendesk Help Center Article Labels API lets you manage the labels applied to knowledge base articles. Labels help categorize and organize articles for easier discovery. You ...
- **Zendesk Help Center Topics API** — The Zendesk Help Center Topics API lets you manage community discussion topics in your Help Center. A topic represents a collection of community posts on a subject. You can crea...
- **Zendesk Help Center Posts API** — The Zendesk Help Center Posts API lets you manage community posts within Help Center topics. You can list all posts, all posts in a given topic, or all posts by a specific user....
- **Zendesk Help Center Post Comments API** — The Zendesk Help Center Post Comments API lets you manage comments on community posts. You can list comments on a post, add new comments, update existing comments, and delete co...
- **Zendesk Help Center Votes API** — The Zendesk Help Center Votes API lets you access vote data for knowledge base and community content. You can list all votes cast by a given user, or all votes cast for a given ...
- **Zendesk Help Center Content Subscriptions API** — The Zendesk Help Center Content Subscriptions API lets users subscribe to sections, articles, community posts, and community topics to receive notifications when content is adde...
- **Zendesk Help Center User Segments API** — The Zendesk Help Center User Segments API lets you manage user segments that control access to Help Center content. User segments define groups of users who can view specific ar...
- **Zendesk Help Center Permission Groups API** — The Zendesk Help Center Permission Groups API lets you manage which agents can create, update, archive, and publish articles. A management permission group consists of a set of ...
- **Zendesk Help Center Search API** — The Zendesk Help Center Search API provides three different search endpoints for finding content in your knowledge base. The Search Articles and Search Posts endpoints enable yo...
- **Zendesk Talk API** — The Zendesk Talk API is the reference API for managing Zendesk voice capabilities. It provides endpoints for managing phone numbers, digital lines, greetings, greeting categorie...
- **Zendesk Talk Phone Numbers API** — The Zendesk Talk Phone Numbers API lets you manage the phone numbers in your Zendesk voice account. You can list existing phone numbers, search for available numbers to purchase...
- **Zendesk Talk Greetings API** — The Zendesk Talk Greetings API lets you manage the greetings used in your Zendesk voice account. Zendesk provides default greetings, but you can replace them with custom greetin...
- **Zendesk Talk IVRs API** — The Zendesk Talk IVRs API lets you manage Interactive Voice Response systems that use keypad tones to route customers to the right agent or department, provide recorded response...
- **Zendesk Talk Recordings API** — The Zendesk Talk Recordings API lets you manage call recordings stored by Talk. Recordings are exposed in the corresponding ticket in a voice comment. The API provides endpoints...
- **Zendesk Talk Stats API** — The Zendesk Talk Stats API provides access to call statistics and current queue activity for your voice account. You can retrieve agent overview metrics including average talk t...
- **Zendesk Talk Availabilities API** — The Zendesk Talk Availabilities API lets you manage and query agent availability for voice calls. It provides information about agent state, call status, and connection method, ...
- **Zendesk Talk Lines API** — The Zendesk Talk Lines API lets you list the available lines, including both phone numbers and digital lines, in your Zendesk voice account. This provides a unified view of all ...
- **Zendesk Talk Digital Lines API** — The Zendesk Talk Digital Lines API lets you manage the digital lines in your Zendesk voice account. Digital lines enable browser-based calling without traditional phone numbers,...
- **Zendesk Talk Voice Settings API** — The Zendesk Talk Voice Settings API lets you view and manage the account settings of your Zendesk voice account. It provides endpoints to retrieve and update configuration optio...
- **Zendesk Talk Partner Edition API** — The Zendesk Talk Partner Edition API includes a Standard Call Object with endpoints to save, read, and update call-related data in Zendesk. It enables telephony partners to inte...
- **Zendesk Chat Accounts API** — The Zendesk Chat Accounts API lets you get or set account information for your Zendesk Chat instance. If you created your Zendesk Chat account in Zendesk Support, access to the ...
- **Zendesk Chat Agents API** — The Zendesk Chat Agents API lets you get or set agent information for your Zendesk Chat instance. If you created your Zendesk Chat account in Zendesk Support, access to the Agen...
- **Zendesk Chat Visitors API** — The Zendesk Chat Visitors API lets you get or set visitor information for your Zendesk Chat instance. Visitors represent end users who initiate chat sessions through the Zendesk...
- **Zendesk Chat Chats API** — The Zendesk Chat Chats API provides access to individual chat records with information including agent IDs, agent names, department information, chat history, conversions, and g...
- **Zendesk Chat Departments API** — The Zendesk Chat Departments API lets you get or set department information for your Chat instance. Departments enable you to route chats to specific groups of agents, configure...
- **Zendesk Chat Shortcuts API** — The Zendesk Chat Shortcuts API lets you manage canned responses that agents can use during live chat conversations. You can list all shortcuts for the account, create new ones, ...
- **Zendesk Chat Triggers API** — The Zendesk Chat Triggers API lets you manage proactive chat triggers that automatically engage visitors based on specified conditions. You can list triggers, add new triggers, ...
- **Zendesk Chat Bans API** — The Zendesk Chat Bans API lets you manage banned visitors in your Chat account. You can list banned visitors with cursor-based pagination, create new bans, and remove existing b...
- **Zendesk Chat Roles API** — The Zendesk Chat Roles API lets you manage agent roles and permissions within your Chat account. You can retrieve role definitions and manage role assignments to control what ac...
- **Zendesk Chat Skills API** — The Zendesk Chat Skills API lets you manage skills used for routing chats to qualified agents. You can get or set skill information, enabling skills-based routing where chats ar...
- **Zendesk Chat Goals API** — The Zendesk Chat Goals API lets you manage conversion goals for your Chat account. Goals track specific visitor actions such as page visits or purchases that occur during or aft...
- **Zendesk Chat Routing Settings API** — The Zendesk Chat Routing Settings API lets you get or modify chat routing settings for your account. It controls how incoming chats are distributed to available agents based on ...
- **Zendesk Real-Time Chat API** — The Zendesk Real-Time Chat API provides streaming access to real-time chat metrics and activity data. It enables building live dashboards and monitoring tools that display curre...
- **Zendesk Chat Conversations API** — The Zendesk Chat Conversations API lets your application act as a Zendesk Chat agent and interact with customers. It is a GraphQL API that supports WebSocket connections for rea...
- …and 110 more, listed in full on the page.

## MCP servers (1)

- **Zendesk MCP Server**

## Agentic access (1)

- **Zendesk Agentic Access** — 595 operations · 294 acting · 11 human-in-the-loop

## Security (4)

- **Zendesk Authentication** — http/oauth2 · 3 schemes
- **Zendesk Domain Security** — TLSv1.3 · HSTS · DMARC
- **Zendesk Vulnerability Disclosure** — Bugcrowd · security.txt · contact published
- **Zendesk Trust Center** — SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001, Cyber Essentials Plus, FedRAMP (LI-SaaS), HIPAA (via BAA, add-on), PCI DSS, GDPR, CCPA/CPRA

## Plans (1)

- **Zendesk Plans Pricing**

## Use cases (5)

- **Customer Support Operations** — Manage the full lifecycle of customer support tickets from creation through resolution across all channels.
- **Self-Service Knowledge Management** — Build and maintain a searchable knowledge base for customers and agents to reduce ticket volume.
- **Sales Pipeline Management** — Track leads, contacts, and deals through customizable sales pipelines with activity logging and forecasting.
- **Workforce Routing and Optimization** — Route tickets to the right agents based on skills, availability, and workload using skill-based routing rules.
- **Compliance and Data Privacy** — Redact sensitive information from tickets and chats, manage audit logs, and enforce data retention policies.

## Tags

Chat, CRM, Help Center, Sell, Support, T1, Talk, Ticketing, Tickets

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/zendesk/). Scores are computed from the provider's own public artifacts under a published rubric.