# Zammad

**Canonical:** https://apis.io/providers/zammad/  
**Website:** https://zammad.com/  
**APIs profiled:** 1

Zammad provides an AI‑powered service platform for customer support, helpdesk and IT operations. It centralises communication across channels, adds AI‑driven efficiency, and offers a free trial for teams of any size. The platform combines human expertise with automation to deliver seamless support experiences.

## Kin Score — 40.6 / 100 (developing)

Scored 2026-10-31 under rubric 0.25.0.

| Facet | Score |
|---|---|
| Discoverability | 58.9 |
| Contract Quality | 22.0 |
| Contract Governance | 22.0 |
| Operational Transparency | 39.5 |
| Developer Ergonomics | 38.1 |
| Access Clarity | 63.2 |

Regulatory layer — **Horizontal (data, software, accessibility, platform)**: 22.7 (matched via fallback).

## Agent readiness — 23.5 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | partial |
| Rate Limit Signal | no |
| Event Surface Described | unknown |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |
| Pagination Ratio | na |
| Operation Distinctiveness | distinct |

## APIs (1)

- **Zammad API** — Zammad API as documented publicly: 3 operations. Contract generated from the documentation by API Evangelist (2026-10-28); not the provider's own document.

## Security (2)

- **Zammad Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Zammad Vulnerability Disclosure** — security.txt · contact published

## Plans (1)

- **Zammad Plans Pricing**

## Tags

Company, Support, Helpdesk, AI, Customer-Service, Platform

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/zammad/). Scores are computed from the provider's own public artifacts under a published rubric.