# Vitally

**Canonical:** https://apis.io/providers/vitally/  
**Website:** https://vitally.io/  
**APIs profiled:** 9

Vitally is an AI-powered Customer Success platform (CSP) that unifies customer data, health scores, and revenue context with workflow automation — Hubs, automated Playbooks, Docs, Projects, and NPS and custom surveys — plus Vitally AI (Copilot, Summaries, Meeting Recorder). Its public REST API exposes the core Customer Success objects (accounts, organizations, users, tasks, notes, conversations, NPS responses, custom objects) over HTTP Basic auth with cursor pagination and RateLimit headers, and an official remote MCP server (Beta) connects MCP-compatible AI clients to a Vitally workspace.

## Kin Score — 60.8 / 100 (strong)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 60.8).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 67.2 |
| Governance | 20.8 |
| Operational Transparency | 71.1 |
| Developer Ergonomics | 60.3 |
| Commercial Clarity | 60.5 |

## Agent readiness — 54.7 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| MCP Server | yes |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | verified |
| Event Surface Described | yes |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (9)

- **Vitally Accounts API** — The Accounts API from Vitally — 3 operation(s) for accounts.
- **Vitally Admins API** — The Admins API from Vitally — 1 operation(s) for admins.
- **Vitally Conversations API** — The Conversations API from Vitally — 1 operation(s) for conversations.
- **Vitally Custom Objects API** — The Custom Objects API from Vitally — 1 operation(s) for custom objects.
- **Vitally Notes API** — The Notes API from Vitally — 2 operation(s) for notes.
- **Vitally NPS Responses API** — The NPS Responses API from Vitally — 2 operation(s) for nps responses.
- **Vitally Organizations API** — The Organizations API from Vitally — 2 operation(s) for organizations.
- **Vitally Tasks API** — The Tasks API from Vitally — 2 operation(s) for tasks.
- **Vitally Users API** — The Users API from Vitally — 3 operation(s) for users.

## MCP servers (1)

- **vitally-mcp.yml**

## Agentic access (1)

- **Vitally Agentic Access** — 31 operations · 14 acting

## Security (4)

- **Vitally Authentication** — http · 1 scheme
- **Vitally Domain Security** — TLSv1.3 · HSTS · DMARC
- **Vitally Vulnerability Disclosure** — disclosure policy published
- **Vitally Trust Center** — SOC 2, GDPR

## Tags

Company, Customer Success, SaaS, CRM, NPS, Surveys, Analytics, Artificial Intelligence

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/vitally/). Scores are computed from the provider's own public artifacts under a published rubric.