# Uniphore

**Canonical:** https://apis.io/providers/uniphore/  
**Website:** https://www.uniphore.com/  
**APIs profiled:** 3

Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo Alto, California. Its flagship platform, the Business AI Cloud (BAIC), is a sovereign, composable and secure AI platform organised into four layers: a Data Layer for zero-copy access to enterprise data, a Knowledge Layer for retrieval and grounding, a Model Layer for serving and fine-tuning small and large language models without vendor lock-in, and an Agentic Layer for no-code, BPMN-based agent orchestration. Products span Marketing AI (CDP Agent), Sales AI, People AI and Customer Service AI (real-time guidance, self-service, conversation insights and communication recording agents). The platform ships as a managed multi-region cloud service and as a customer-deployed Kubernetes/Helm distribution of 13 microservices with a documented machine-to-machine token exchange, a /v1 question-answering API and an OpenAI-compatible LLM inference proxy. Uniphore serves 2,000+ enterprises, raised a $260M Series F from NVIDIA, AMD, Snowflake and Databricks, and has acquired Orby AI, Autonom8, ActionIQ, Infosum and Jacada. Its one anonymous API reference sits apart from uniphore.com, on the U-Capture documentation portal at support-rb.uniphore.com, which documents fifteen REST API families plus a webhook/SNMP health-alert surface without publishing a machine-readable contract.

## Kin Score — 47.2 / 100 (developing)

Scored 2026-08-25 under rubric 0.14.0. Trend: flat (+0.0 from 47.2).

| Facet | Score |
|---|---|
| Discoverability | 83.3 |
| Contract Quality | 42.7 |
| Governance | 18.2 |
| Contract Governance | 18.2 |
| Operational Transparency | 34.2 |
| Developer Ergonomics | 64.3 |
| Commercial Clarity | 43.4 |
| Access Clarity | 43.4 |

## Agent readiness — 34.9 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | served |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | yes |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | served |
| Protected Resource Metadata | no |
| Dynamic Client Registration | yes |
| Agentic Commerce | no |

## APIs (3)

- **Uniphore Business AI Cloud (BAIC) Platform API** — The Business AI Cloud platform API. The publicly documented surface is the customer-deployed BAIC distribution: a machine-to-machine token exchange at POST /auth/m2m-token, a re...
- **Uniphore Identity (OpenID Connect)** — Uniphore's dedicated Auth0 identity tenant, which fronts sign-in for the Uniphore customer portal and issues the OAuth 2.0 / OIDC tokens used against Uniphore services. It publi...
- **Uniphore U-Capture REST APIs** — The U-Capture compliance conversation-recording platform (Red Box heritage) publishes an anonymous, unauthenticated API reference on Uniphore's own documentation portal at suppo...

## Security (3)

- **Uniphore Authentication** — oauth2/openIdConnect/http · 4 schemes
- **Uniphore Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Uniphore Trust Center** — SOC 2 Type 2, ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, ISO/IEC 27701:2019, PCI DSS v4.0.1, HIPAA, GDPR, FIPS 140-2, FIPS 140-3, CASA Tier 2, NIST CSF, EU AI Act

## Plans (1)

- **Uniphore Plans Pricing**

## Tags

Company, Artificial Intelligence, Agents, Conversational AI, Customer Data Platform, Contact Center, Machine-Learning, Large Language Models, Enterprise Software, Automation, Customer Experience, Knowledge-Management

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/uniphore/). Scores are computed from the provider's own public artifacts under a published rubric.