# Udesk

**Canonical:** https://apis.io/providers/udesk/  
**Website:** https://www.udesk.cn/  
**APIs profiled:** 5

Udesk, the flagship product of Beijing Wofeng Times Data Technology (沃丰科技/Wofeng Technology), is a Chinese intelligent customer service and customer-experience platform serving enterprises like Yili, BYD, Schneider Electric, and China Merchants Group. The suite spans omnichannel IM (20+ channels including WeChat, Weibo, and mini-programs), ticketing, a cloud call center with CC PaaS APIs, GaussMind LLM-powered chat/voice robots, ServiceGo field-service management, KCS knowledge management, and video customer service. Its developer center publishes REST-style Open APIs (v2 recommended, v1 legacy), event-callback webhooks, and mobile/web SDKs, all tenant-scoped with signed-request authentication.

## Kin Score — 49.9 / 100 (developing)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 49.9).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 45.1 |
| Governance | 18.2 |
| Contract Governance | 18.2 |
| Operational Transparency | 42.1 |
| Developer Ergonomics | 64.3 |
| Commercial Clarity | 50.0 |
| Access Clarity | 50.0 |

## Agent readiness — 31.6 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | derived |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (5)

- **Udesk Open API v2** — The recommended tenant-scoped Open API for customers, tickets, organizations, agents, agent groups, departments, knowledge base, IM sessions, call center, outbound call tasks, q...
- **Udesk Open API v1 (legacy)** — Legacy Open API kept for existing integrations (tickets, customers, IM, call center, help center) with MD5 query-string signature auth; the docs recommend migrating to v2.
- **Udesk Robot (GaussMind) API** — Bot platform API for applications and robots, FAQ knowledge bases, bot sessions, task-flow entities, external LLM integration, and the robot webhook integration hook.
- **ServiceGo API** — Field-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, approvals, SSO, event subscriptions, operation logs, and warehouse manag...
- **Udesk KCS Knowledge API** — Knowledge center service API for knowledge spaces, categories, Q&A knowledge items, and file knowledge, authenticated with a 50-minute Bearer token from /api/auth/open/token.

## Security (3)

- **Udesk Authentication** — signature/bearer/jwt-sso · 7 schemes
- **Udesk Domain Security** — TLSv1.3
- **Udesk Trust Center** — ISO 27001:2013, CSA-STAR, 网络安全等级保护三级 (China MLPS Level 3), 可信云认证 NO.07014 (Trusted Cloud)

## Tags

Company, Enterprise, Customer Service, Call Center, Ticketing, Chatbots, CRM, Knowledge-Management, Software-as-a-Service, China

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/udesk/). Scores are computed from the provider's own public artifacts under a published rubric.