# Trengo

**Canonical:** https://apis.io/providers/trengo/  
**Website:** https://trengo.com/  
**APIs profiled:** 8

Trengo is an omnichannel customer-engagement and shared-inbox platform that unifies email, WhatsApp, live chat, voice, SMS, and social channels into one team inbox with AI agents. The Trengo REST API (app.trengo.com/api/v2) lets you create and manage tickets, contacts, messages, channels, teams, users, labels, custom fields, webhooks, and WhatsApp templates programmatically with Bearer-token authentication.

## Kin Score — 37.2 / 100 (thin)

Scored 2026-08-25 under rubric 0.14.0. Trend: flat (+0.0 from 37.2).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 55.2 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 21.1 |
| Developer Ergonomics | 19.0 |
| Commercial Clarity | 47.4 |
| Access Clarity | 47.4 |

## Agent readiness — 22.3 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | verified |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## Access

Paid · Self-serve signup — onboarding: self-serve, pricing: paid, trial: no (confidence: high).

## APIs (8)

- **Trengo Channels API** — List connected channels.
- **Trengo Contacts API** — Manage contacts and contact profiles.
- **Trengo Labels and Custom Fields API** — Manage labels and custom fields.
- **Trengo Messages API** — List and send text and media messages on a ticket.
- **Trengo Teams and Users API** — Manage teams and list agents.
- **Trengo Tickets API** — Create, list, assign, label, and close conversations.
- **Trengo Webhooks API** — Register and manage webhook subscriptions.
- **Trengo WhatsApp API** — Send approved WhatsApp Business templates.

## Agentic access (1)

- **Trengo Agentic Access** — 21 operations · 15 acting

## Security (4)

- **Trengo Authentication** — http · 1 scheme
- **Trengo Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Trengo Vulnerability Disclosure** — disclosure policy published
- **Trengo Trust Center** — PCI DSS, GDPR

## Plans (1)

- **Trengo Plans Pricing**

## Tags

Customer Engagement, Omnichannel, Shared Inbox, Messaging, WhatsApp, Customer-Support

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/trengo/). Scores are computed from the provider's own public artifacts under a published rubric.