# Tidio

**Canonical:** https://apis.io/providers/tidio/  
**Website:** https://www.tidio.com/  
**APIs profiled:** 9

Tidio is a customer service platform used by over 300,000 businesses that combines live chat, AI-powered chatbots (Lyro AI), and email ticketing into a unified support workspace. The platform exposes a REST OpenAPI for managing contacts, conversations, and tickets, a Webhooks system for real-time event notifications, and a JavaScript Widget SDK for front-end customization. API access uses paired client-id and client-secret headers and is gated by plan tier, with full OpenAPI access available on Plus and Premium plans. Rate limits range from 10 requests per minute on entry plans to 120 requests per minute on Premium. Tidio also offers an AI automation product called Flows for proactive visitor engagement via a no-code builder.

## Kin Score — 48.8 / 100 (developing)

Scored 2026-08-25 under rubric 0.14.0. Trend: flat (+0.0 from 48.8).

| Facet | Score |
|---|---|
| Discoverability | 74.1 |
| Contract Quality | 63.4 |
| Governance | 25.0 |
| Contract Governance | 25.0 |
| Operational Transparency | 47.4 |
| Developer Ergonomics | 23.8 |
| Commercial Clarity | 57.9 |
| Access Clarity | 57.9 |

## Agent readiness — 28.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | verified |
| OpenAPI Examples | partial |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## Access

Freemium · Self-serve signup — onboarding: self-serve, pricing: freemium, trial: no (confidence: high).

## APIs (9)

- **Tidio Webhooks** — Real-time event notifications delivered via HTTP POST to a configured endpoint. Webhooks are available exclusively on Plus and Premium plans and are configured via the Developer...
- **Tidio Widget SDK** — JavaScript SDK for embedding and customizing the Tidio chat widget on websites. Supports user tracking, custom bot triggers, and behavioral customization. Available to all plan ...
- **Tidio Contacts API** — Manage contacts (website visitors identified by name, email, or phone)
- **Tidio Departments API** — Retrieve department information
- **Tidio Lyro API** — Lyro AI data sources and ticket answering
- **Tidio Operators API** — Retrieve operator (chat agent) information
- **Tidio Products API** — Product catalog for Lyro AI recommendations
- **Tidio Project API** — Retrieve project information
- **Tidio Tickets API** — Manage email tickets and replies

## Agentic access (1)

- **Tidio Agentic Access** — 26 operations · 15 acting

## Security (3)

- **Tidio Authentication** — apiKey · 2 schemes
- **Tidio Domain Security** — TLSv1.3 · HSTS · DMARC
- **Tidio Trust Center** — SOC 2, GDPR

## Plans (1)

- **Tidio Plans Pricing**

## Tags

Live Chat, Chatbots, Customer Service, Artificial Intelligence, Help Desk, Ticketing, Conversations, Contacts, Webhook, Widget

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/tidio/). Scores are computed from the provider's own public artifacts under a published rubric.