# Tenfold

**Canonical:** https://apis.io/providers/tenfold/  
**Website:** https://tenfold.com/  
**APIs profiled:** 8

Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems. It surfaces the caller's CRM record on inbound and outbound calls, enables click-to-call, automatic call logging, call notes, and call recording, and connects leading CRMs (Salesforce, Microsoft Dynamics, ServiceNow, Oracle NetSuite, Zendesk, SugarCRM, Bullhorn) with major phone systems (Cisco, Avaya, Genesys, RingCentral, Webex Calling, 3CX, Mitel, and more). Its REST API originates and queries calls, controls recording, manages users and organizations, reads and writes CRM records, and returns call analytics, transcripts, and keyword extraction. Tenfold was acquired by LivePerson in October 2021.

## Kin Score — 34.1 / 100 (thin)

Scored 2026-08-20 under rubric 0.12.0. Trend: flat (+0.0 from 34.1).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 55.8 |
| Governance | 16.7 |
| Contract Governance | 16.7 |
| Operational Transparency | 15.8 |
| Developer Ergonomics | 39.9 |
| Commercial Clarity | 0.0 |
| Access Clarity | 0.0 |

## Agent readiness — 30.1 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | yes |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (8)

- **Tenfold Analytics API** — Call analytics, transcripts, keywords, and reports
- **Tenfold Authentication API** — OAuth 2.0 and JWT token issuance and authorization
- **Tenfold Calls API** — Originate, query, control, and update calls
- **Tenfold Contact Lists API** — Contact list management (BETA)
- **Tenfold CRM Records API** — Create, edit, and query CRM records and interactions
- **Tenfold Organizations API** — Organization data and integration health
- **Tenfold Tracking API** — Custom event tracking
- **Tenfold Users API** — Users, current-user profile, and settings

## MCP servers (1)

- **Tenfold MCP Server** — Candidate MCP server tool surface derived from the Tenfold documented API. No official hosted/remote MCP server was found for Tenfold. Tools map one-to-one to documented v2 oper...

## Security (1)

- **Tenfold Authentication** — oauth2/http · 3 schemes

## Tags

Company, CTI, Contact Center, Telephony, CRM Integration, Call Analytics, Customer Experience, Voice

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/tenfold/). Scores are computed from the provider's own public artifacts under a published rubric.