# SysAid

**Canonical:** https://apis.io/providers/sysaid/  
**Website:** https://www.sysaid.com  
**APIs profiled:** 17

SysAid is an AI-powered IT service management (ITSM) and help desk platform that helps IT teams manage tickets, assets, workflows, problem and change management, self-service portals, and automation. The platform combines a generative AI service desk with asset management, SLA tracking, and reporting. SysAid exposes a REST API with Client Credentials authentication issuing short-lived tokens for managing service records, users, assets, and more.

## Kin Score — 31.0 / 100 (thin)

Scored 2026-08-25 under rubric 0.14.0. Trend: flat (+0.0 from 31.0).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 50.3 |
| Governance | 0.0 |
| Contract Governance | 0.0 |
| Operational Transparency | 2.6 |
| Developer Ergonomics | 26.2 |
| Commercial Clarity | 23.7 |
| Access Clarity | 23.7 |

## Agent readiness — 17.3 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (17)

- **SysAid REST API** — REST API for managing SysAid service records (incidents, requests, problems, changes), users, assets, and SLAs. Authentication uses Client Credentials to mint short-lived applic...
- **SysAid ActionItems API** — The ActionItems API from SysAid — 4 operation(s) for actionitems.
- **SysAid Activities API** — The Activities API from SysAid — 4 operation(s) for activities.
- **SysAid Agents API** — The Agents API from SysAid — 8 operation(s) for agents.
- **SysAid Assets API** — The Assets API from SysAid — 5 operation(s) for assets.
- **SysAid Attachments API** — The Attachments API from SysAid — 2 operation(s) for attachments.
- **SysAid Auth API** — The Auth API from SysAid — 4 operation(s) for auth.
- **SysAid CIs API** — The CIs API from SysAid — 9 operation(s) for cis.
- **SysAid Companies API** — The Companies API from SysAid — 5 operation(s) for companies.
- **SysAid EndUsers API** — The EndUsers API from SysAid — 8 operation(s) for endusers.
- **SysAid Groups API** — The Groups API from SysAid — 4 operation(s) for groups.
- **SysAid LicenseManager API** — The LicenseManager API from SysAid — 2 operation(s) for licensemanager.
- **SysAid RelatedItems API** — The RelatedItems API from SysAid — 3 operation(s) for relateditems.
- **SysAid ServiceRecords API** — The ServiceRecords API from SysAid — 6 operation(s) for servicerecords.
- **SysAid Templates API** — The Templates API from SysAid — 3 operation(s) for templates.
- **SysAid Utilities API** — The Utilities API from SysAid — 3 operation(s) for utilities.
- **SysAid Webhooks API** — The Webhooks API from SysAid — 5 operation(s) for webhooks.

## Agentic access (1)

- **Sysaid Agentic Access** — 75 operations · 45 acting

## Security (3)

- **Sysaid Authentication** — http · 1 scheme
- **Sysaid Domain Security** — TLSv1.3 · HSTS · DMARC
- **Sysaid Vulnerability Disclosure** — Hackerone

## Tags

ITSM, Help Desk, Asset Management, Ticketing, Service Desk

---

Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/sysaid/). Scores are computed from the provider's own public artifacts under a published rubric.