# Sweethawk

**Canonical:** https://apis.io/providers/sweethawk/  
**Website:** https://sweethawk.com/  
**APIs profiled:** 0

SweetHawk offers a suite of Zendesk apps that add workflow capabilities such as multi‑step approvals, task and subticket management, scheduling, surveys, and visual ticket boards. The apps are designed for internal service desks that handle IT and HR processes, enabling teams to automate approvals, change management, onboarding, and recurring work within Zendesk. Customers include organizations that run employee service, ITSM, and HR service desks on the Zendesk platform.

## Kin Score — 36.7 / 100 (thin)

Scored 2026-10-31 under rubric 0.25.0.

| Facet | Score |
|---|---|
| Discoverability | 44.6 |
| Contract Quality | 0.0 |
| Contract Governance | 18.2 |
| Operational Transparency | 15.8 |
| Developer Ergonomics | 40.5 |
| Access Clarity | 84.2 |

Regulatory layer — **Horizontal (data, software, accessibility, platform)**: 35.3 (matched via fallback).

## Agent readiness — 5.4 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | bearer |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | yes |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |
| Delegated Identity | no |
| Protected Resource Metadata | no |
| Dynamic Client Registration | no |
| Agentic Commerce | no |
| Pagination Ratio | na |
| Operation Distinctiveness | na |

## Security (3)

- **Sweethawk Authentication** — 1 scheme
- **Sweethawk Domain Security** — TLSv1.3 · DNSSEC · DMARC
- **Sweethawk Vulnerability Disclosure** — no policy recorded

## Plans (1)

- **Sweethawk Plans Pricing**

## Tags

Zendesk apps, IT service management, HR service, Employee service desk, Workflow automation, Change management

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/sweethawk/). Scores are computed from the provider's own public artifacts under a published rubric.