# Supportlogic

**Canonical:** https://apis.io/providers/supportlogic/  
**Website:** https://www.supportlogic.com/  
**APIs profiled:** 0

SupportLogic is an enterprise AI infrastructure company for customer experience and support operations. Its Service Experience Data Cloud normalizes support data across cases, chat, and voice and enriches it with AI-driven sentiment and predictive signals, while ambient AI agents predict and prevent escalations, detect sentiment, automate case routing, draft replies and knowledge-base articles, and coach support teams. SupportLogic layers on top of existing ticketing/CRM stacks (Salesforce, Zendesk, Freshdesk, ServiceNow, Jira) and exposes its intelligence to AI clients through a first-party hosted MCP server that works with Claude, ChatGPT, and enterprise applications. Surfaced as a portfolio company of General Catalyst and Sierra Ventures and enriched by the API Evangelist pipeline.

## Kin Score — 24.5 / 100 (emerging)

Scored 2026-08-19 under rubric 0.12.0. Trend: flat (-0.5 from 25.0).

| Facet | Score |
|---|---|
| Discoverability | 57.4 |
| Contract Quality | 0.0 |
| Governance | 18.2 |
| Contract Governance | 18.2 |
| Operational Transparency | 10.5 |
| Developer Ergonomics | 28.6 |
| Commercial Clarity | 47.4 |
| Access Clarity | 47.4 |

## Agent readiness — 8.5 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## MCP servers (1)

- **supportlogic-mcp.yml**

## Security (4)

- **Supportlogic Authentication** — http · 1 scheme
- **Supportlogic Domain Security** — TLSv1.3 · HSTS · DNSSEC · DMARC
- **Supportlogic Vulnerability Disclosure** — Hackerone · contact published
- **Supportlogic Trust Center** — SOC 2 Type 2, ISO 27001, HIPAA, GDPR, CCPA, FIPS 140-2

## Tags

Company, Customer Support, Customer Experience, Artificial Intelligence, Service Experience, Sentiment Analysis, Escalation Management, MCP, SaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/supportlogic/). Scores are computed from the provider's own public artifacts under a published rubric.