# SugarCRM

**Canonical:** https://apis.io/providers/sugarcrm/  
**Website:** https://www.sugarai.com/  
**APIs profiled:** 1

SugarCRM — rebranded as SugarAI in April 2026, with www.sugarcrm.com now redirecting to www.sugarai.com — is a B2B sales CRM platform serving 4,000+ customers and over one million users across 120+ countries. Its product suite spans Sugar Sell (sales automation), Sugar Serve (customer service), Sugar Market (marketing automation), and sales-i (sales intelligence from ERP data), with an emphasis on domain-specific AI that surfaces opportunities and recommends next actions and native integration with 180+ ERP systems. Sugar exposes a REST API on every deployment at https://<site_url>/rest/v{version}/ (v10 through v11.27 as of the 26.1 Developer Guide), authenticated with two-legged OAuth 2.0 and returning JSON. The API covers CRM modules (Accounts, Contacts, Leads, Opportunities, Cases and more) with offset pagination, a /{module}/filter query surface, and role-based access control. Outbound events are delivered as Web Logic Hooks through the instance job queue. Official client libraries include the JavaScript Ventana connector and the PHP REST SDK. There is no public OpenAPI — the endpoint reference is served per instance at /rest/v{version}/help.

## Kin Score — 66.8 / 100 (exemplar)

Scored 2026-08-17 under rubric 0.11.0. Trend: rising (+31.0 from 35.8).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 51.6 |
| Governance | 12.5 |
| Operational Transparency | 84.2 |
| Developer Ergonomics | 71.7 |
| Commercial Clarity | 92.1 |

## Agent readiness — 40.1 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| MCP Server | no |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | yes |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | yes |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Published seat pricing, 15-user minimum, annual billing — onboarding: unknown, pricing: paid, trial: no (confidence: high).

## APIs (1)

- **Sugar REST API** — The Sugar REST API is hosted on each Sugar deployment at https://<site_url>/rest/v{version}/ (v10 through v11.27). SugarCloud instances are hosted on Sugar's own sugarondemand.c...

## Security (4)

- **Sugarcrm Authentication** — oauth2 · 1 scheme
- **Sugarcrm Domain Security** — TLSv1.3 · HSTS · DMARC
- **Sugarcrm Vulnerability Disclosure** — Hackerone · security.txt · contact published
- **Sugarcrm Trust Center** — ISO/IEC 27001, SOC 2 Type II, CSA STAR, EcoVadis

## Plans (1)

- **Sugarcrm Plans Pricing**

## Tags

Company, Saas, CRM, Sales, Marketing, Customer Service, Sales Automation, REST API, Webhooks, Sales Intelligence

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/sugarcrm/). Scores are computed from the provider's own public artifacts under a published rubric.