# Stella Connect (Medallia Agent Connect)

**Canonical:** https://apis.io/providers/stellaconnect/  
**Website:** https://stellaconnect.com  
**APIs profiled:** 6

Stella Connect, built by StellaService and acquired by Medallia in 2020, is now Medallia Agent Connect — a customer service team platform that pairs real-time customer feedback with agent coaching, quality assurance (QA), and recognition for contact center front-line teams. The product still runs on stellaconnect.net, and its Agent Connect API at api.stellaconnect.net exposes a Requests API for triggering feedback and service recovery surveys from any CRM or helpdesk, a Data Return API for pulling feedback, coaching sessions, QA reviews, audits, and calibrations, and a User Management API for employee lifecycle operations, secured with API keys and HMAC-signed JWTs.

## Kin Score — 51.8 / 100 (developing)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 51.8).

| Facet | Score |
|---|---|
| Discoverability | 81.5 |
| Contract Quality | 54.2 |
| Governance | 20.8 |
| Operational Transparency | 68.4 |
| Developer Ergonomics | 51.6 |
| Commercial Clarity | 42.1 |

## Agent readiness — 44.4 (agent-ready)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | derived |
| MCP Server | derived |
| Auth Clarity | yes |
| Idempotency | no |
| Error Semantics | documented |
| OpenAPI Examples | verified |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Self-serve signup — onboarding: self-serve, pricing: unknown, trial: no (confidence: medium).

## APIs (6)

- **Stella Connect (Medallia Agent Connect) Coaching API** — The Coaching API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for coaching.
- **Stella Connect (Medallia Agent Connect) Data API** — The Data API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for data.
- **Stella Connect (Medallia Agent Connect) Employees API** — The Employees API from Stella Connect (Medallia Agent Connect) — 5 operation(s) for employees.
- **Stella Connect (Medallia Agent Connect) Qa API** — The Qa API from Stella Connect (Medallia Agent Connect) — 3 operation(s) for qa.
- **Stella Connect (Medallia Agent Connect) Recoveries API** — The Recoveries API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for recoveries.
- **Stella Connect (Medallia Agent Connect) Requests API** — The Requests API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for requests.

## MCP servers (1)

- **stellaconnect-mcp.yml**

## Agentic access (1)

- **Stellaconnect Agentic Access** — 14 operations · 7 acting

## Security (2)

- **Stellaconnect Authentication** — apiKey/http · 2 schemes
- **Stellaconnect Domain Security** — TLSv1.3 · HSTS · DMARC

## Tags

Customer Service, Customer Feedback, Quality Assurance, Coaching, Contact Centers, Surveys, Customer Experience, SaaS

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/stellaconnect/). Scores are computed from the provider's own public artifacts under a published rubric.