# SiteJabber

**Canonical:** https://apis.io/providers/sitejabber/  
**Website:** https://www.smartcustomer.com  
**APIs profiled:** 1

SiteJabber is a consumer review platform, rebranded as SmartCustomer at smartcustomer.com, where shoppers read and write reviews about online businesses, services and products. Operating for over twenty years, it emphasizes consumer protection through review moderation and verification, and offers a browser extension that surfaces business ratings while users browse. On the business side it is an official Google Review Partner that distributes verified reviews to Google Seller Ratings, Google Business profiles and Google Shopping Ads, and it sells review sourcing, moderation, showcasing widgets, competitive intelligence and e-commerce integrations across four contact-sales packages. It was surfaced as a portfolio company of 500 Global and added to the API Evangelist network. It does publish a developer API: the SmartCustomer Business API, a 31-operation REST surface documented at api.sitejabber.com covering business ratings, consumer reviews and moderation, reviewer messaging, review requests by email and SMS, a full product-review and catalog surface, and two CCPA-shaped customer-privacy operations. A prior enrichment pass recorded no API; that was wrong — the reference is served from the pre-rebrand api.sitejabber.com host, which is not linked from the current consumer or business site navigation.

## Kin Score — 45.4 / 100 (developing)

Scored 2026-08-19 under rubric 0.12.0. Trend: flat (-4.5 from 49.9).

| Facet | Score |
|---|---|
| Discoverability | 87.0 |
| Contract Quality | 54.5 |
| Governance | 16.7 |
| Contract Governance | 16.7 |
| Operational Transparency | 23.7 |
| Developer Ergonomics | 13.7 |
| Commercial Clarity | 76.3 |
| Access Clarity | 76.3 |

## Agent readiness — 22.9 (agent-aware)

| Dimension | Value |
|---|---|
| Spec Presence | yes |
| Agentic Access | no |
| Reversibility Documented | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | documented |
| Event Surface Described | no |
| Agent Skills | derived |
| Well Known Catalog | yes |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Gated — onboarding: unknown, pricing: unknown, trial: no (confidence: high).

## APIs (1)

- **SmartCustomer (Sitejabber) Business API** — The SmartCustomer Business API (published under the pre-rebrand Sitejabber name at api.sitejabber.com) is the review-management API behind SmartCustomer's business product. It c...

## MCP servers (1)

- **sitejabber-mcp.yml**

## Security (2)

- **Sitejabber Authentication** — apiKey · 2 schemes
- **Sitejabber Domain Security** — TLSv1.3 · HSTS · DMARC

## Plans (1)

- **Sitejabber Plans Pricing**

## Tags

Company, Reviews, Consumer Reviews, Product Reviews, Reputation Management, Reviews Management, E-commerce, Trust and Safety, Google Seller Ratings, Customer Feedback, Ratings, Privacy

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/sitejabber/). Scores are computed from the provider's own public artifacts under a published rubric.