# Siena

**Canonical:** https://apis.io/providers/siena/  
**Website:** https://siena.cx/  
**APIs profiled:** 0

Siena AI is an empathic AI agent platform built for commerce brands. It combines AI automation with human empathy to handle customer service across email, chat, SMS, social, and WhatsApp, and integrates with Shopify, Gorgias, Zendesk, Kustomer, Recharge, Klaviyo and 20+ commerce tools. Its agents cover support, shopping, reviews, QA, order tracking, and post-purchase workflows, letting brands automate 60-80% of support tickets while preserving brand voice. Siena is backed by Sierra Ventures and holds SOC 2 Type II, GDPR, CPRA, and HIPAA compliance.

## Kin Score — 23.4 / 100 (emerging)

Scored 2026-08-17 under rubric 0.11.0. Trend: flat (+0.0 from 23.4).

| Facet | Score |
|---|---|
| Discoverability | 57.4 |
| Contract Quality | 0.0 |
| Governance | 0.0 |
| Operational Transparency | 26.3 |
| Developer Ergonomics | 10.9 |
| Commercial Clarity | 60.5 |

## Agent readiness — 0.0 (human-only)

| Dimension | Value |
|---|---|
| Spec Presence | no |
| Agentic Access | no |
| MCP Server | no |
| Auth Clarity | no |
| Idempotency | no |
| Error Semantics | no |
| OpenAPI Examples | no |
| Rate Limit Signal | no |
| Event Surface Described | no |
| Agent Skills | no |
| Well Known Catalog | no |
| Consent Identity | no |
| Agent Card | no |
| Dry Run Mode | no |

## Access

Unknown — onboarding: unknown, pricing: unknown, trial: no (confidence: low).

## Security (3)

- **Siena Domain Security** — TLSv1.3 · HSTS · DMARC
- **Siena Vulnerability Disclosure** — Hackerone · contact published
- **Siena Trust Center** — SOC 2 Type II, GDPR, CPRA, HIPAA

## Tags

Company, AI, AI Agents, Customer Service, Customer Experience, Conversational AI, Ecommerce, Support Automation

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Profiled by [API Evangelist](https://apievangelist.com) and published on [APIs.io](https://apis.io/providers/siena/). Scores are computed from the provider's own public artifacts under a published rubric.